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name	Mobile Settings_03AUG2316AUG23.pdf

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This section describes how contact information can be displayed to mobile device usersManage settings for: App upgrade intervals, calendar sync, and helpdesk information.

Table of Contents

Need to Know

Need to Know

Clones over from template.
Display Dedicated Agent Team contact details.
Display Agency Technical Support contact details.
Completely Optional.

Mobile Contact Details

Task	Configuration Steps
Setup

Click

On the Settings tab

Click

, select Mobile Settings.

Note: Customize fields below as you wish them to appear to the customer. Below are suggestions for Helpdesk 1 and 2. If you have additional contact details you would like to enter you can use Helpdesk 3 and 4.

Reauthorization Interval: Number of days before the user will be forces to log in again. Between 1 and 90 days

Helpdesk Email: Enter dedicated agent team email address, as many times the client will need help while traveling with a current reservation.

Helpdesk 1 Phone: Enter dedicated agent team phone number

Helpdesk 1 Phone Label: Enter Dedicated Agent Team (customize as you wish)

Helpdesk 2 Phone: Enter Online Support Team phone number incase of technical issues

Helpdesk 2 Phone Label: Enter Online Support (customize as you wish)

Helpdesk 3 Phone:

Helpdesk 3 Phone Label:

Helpdesk 4 Phone:

Helpdesk 4 Phone Label:

Enter the frequency which the client will need to Reauthorize Deem Mobile.
Indicate contact information for your agency, email is allowed for one of 4 contacts. You can enter as many or as few as you like.

Hint: Enter an agency dedicated agent team as your first point of contact, as more than likely the client is traveling, and they need to reach someone quickly to change a reservation.