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Click on desired document Click on to open it. Then, click on the cloud symbol in the upper top right -hand corner of your screen , this will allow you to download, save and/, or print.

Overview

Password resets can be completed through the Deem Partner Dashboard with appropriate permissions.

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How to Reset Password

The below steps will guide you through resetting a password

Click Users Tab
Click Single User Activation

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Enter search criteria for account

Select Basic Search or Advanced Search
- Advanced Search allows you further profile fields to search from
First Name:
Last Name:
User Name:
Email:
Employee ID:
Account Type:
- End User: User profiles
- Support:User profiles designated as support
User Status:
- Show only manually added users
- Show only inactive users
Helpful Hint: You can use one or more of the search fields above. Due to the many ways to spell a first or last name you can actually search for partial names. Few examples below
- First initial of first name and first initial of last name
- Partial first name
- Partial last name as in example in below screenshot. I am searching for the last name Never but searching only by Nev. The system will present any last name starting with Nev.
- Partial email address
- Search by only Active Users, to narrow down profile returned to only active accounts
- If you know there are fewer than 200 user accounts you can leave all search options blank and click search
Show only manually added users: Narrows search to only manually created users
Show only inactive Users: Narrows search to only inactive accounts
- If you know there are fewer than 200 user accounts you can leave all search options blank and click search

Note: Show only inactive users will be automatically selected, you will want to deselect this option to look for those accounts which are active

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Click Search

Search Results

Click Add to the left of the user account

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User account will move down to Selected Results
You can continue to search for further accounts and add to the Selected Results section
Click Continue

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Activate Account:
- Password Options:
  - Have system generate random password: System will generate an activation email, and will force the client to reset their password upon their initial login
  - Pre-defined password for user: You can select this option if you would like to define the password for the user. You would then need to provide the password to the user.
    - Force user to change password on first login: It is recommended to check this box if you are manually setting the password for the user.

Note: System generated passwords are recommended for security. Unfortunately you may have users that are having difficulties logging in and are becoming frustrated. Therefore you have the option of Pre-defining a password. Predefined passwords can also be used when creating test accounts.