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How to Deactivate

Take the following steps to manually deactivate user account

• Click Users Tab

• Click Single User Deactivation

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Enter search criteria for account

• Select Basic Search or Advanced Search

  • Advanced Search allows you further profile fields to search from

• First Name:

• Last Name:

• User Name:

• Email:

• Employee ID:

• Account Type:

  • End User: User profiles

  • Support:User profiles designated as support

• User Status:

  • Show only active users

  • Show only inactive Deem users still active in company

  • Show all users

Helpful Hint:  You can use one or more of the search fields above. Due to the many ways to spell a first or last name you can actually search for partial names. Few examples below

• First initial of first name and first initial of last name

• Partial first name

• Partial last name as in example in below screenshot. I am searching for the last name Never but searching only by Nev.  The system will present any last name starting with Nev.

• Partial email address or even partial External ID

• Search by only Active Users, to narrow down profile returned to only active accounts

• If you know there are fewer than 200 user accounts you can leave all search options blank and click search

• Click Search

• Select User account/accounts to be deactivated

• Click Add to the left of the user account to be deactivated

• User account will move down to Selected Results

• You can continue to search for further accounts to be deactivated and add to the Selected Results section 

• Click Continue

• Click deactivation option

  • Deactivate and Mark inactive in Company: (Recommended)

• Deactivates Status and Status in Company

• Deactivate Now

  • Deactivates only the Status