Page Comparison

Task

Process / Helpful Hint

Steps

• Agent books reservation and sends to mid-office

• Agency mid-office queues PNR to PNR Synchronization queue listed in Agency settings

  • There is not a separate queue for those reservations out of policy and those that are in policy, all PNRs are sent to the PNR Synchronization queue

  • Note: This is the same queue you should be sending all offline booked and changed/canceled bookings

• Deem processes reservations based on PTA set up on site

  • Reminder: Not all offline bookings can be processed through Deem PTA, below are an example

    • If fare is $200 over the lowest logical fare require approval, DEEM does not know what the lowest logical fare was at the time of booking

      • You would need to create a PTA script to call all air bookings out of policy and require approval, if they want to capture for offline PTA

• If reservation is not out of policy it will be sent back to ticketing queue for processing

• If reservation is out of policy an email will be generated to the approver. once approved or declined it will be sent back to the agency for processing

• Special Note: In the event the fare will expire, the hotel is within the cancellation policy, or a trip will commence within the first approvers time window, the system will auto approve the reservation. This is not a configurable item.

  • Note this process is for both online and offline bookings.