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If you need to customize PNR scripts for train bookings, see Customizing the Passenger Name Record, and review the Custom PNR Editor Script Samples for Train Service.
Note: If you are enabling Canada's VIARail train service, the airport code entered into the Sales location field determines whether Amtrak or VIARail is made available to the traveler. If a US airport code is entered, then it is US’s Amtrak train service that will be offered. If a Canadian airport code is entered in the Sales Location field, then it is Canada's VIARail train service that will be offered. Because there is only one sales location field allowing only one code, to enable both Amtrak and VIARail on the same site, 2 agency settings pages must be configured.
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- Click the Services tab. The Services | Overview page appears.
- Click the Travel link. The Services | Travel page appears.
- Follow the instructions in Adding or Editing a Travel Policy.
Train Service Display
To change the default settings for displaying the mileage radius when searching for train stations, and what to do it rates change between booking and purchasing, follow these steps:
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Compliance codes are used to indicate which reasons should appear for a user to choose when booking something out of policy. The code is placed in the passenger name record (PNR) so that it can be easily tracked in the system and by the travel agency. To create out-of-policy compliance codes and reason messages for train service, follow the instructions in Creating Managing Compliance Codes and Messages.
Private Rates
Private Rates are discounted rates your company or travel agency has already negotiated. Private rate choices appear at the top of the traveler's list in search results.
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Note: If train service will not be made available to all users, add a group specifying which users can travel by train. See Groups Tab for Managing Groups for details about groups.
Adding VIARail for Canadian Train Travel
To enable VIARail for Canadian train travelers, an Agency Settings page must be added where the Sales Location field in the Host Information section of the page must contain a Canadian airport code. All other steps in the configuration remain the same for enabling US (Amtrak) and Canadian (VIARail) train service.
Note: Because a user may have only one Agency Setting linked to their group’s rules, a second user profile is required if the user will travel via both Amtrak and VIARail. This will rarely happen, however.
Train Frequently Asked Questions:
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