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To download above documents:

  • Click on desired document

  • Click on cloud symbol in the upper right-hand corner of your screen, this will allow you to download, save and/or print

This section describes how contact information can be displayed to mobile device users.

Need to Know

Need to Know

  • Display Dedicated Agent Team contact details

  • Display Agency Technical Support contact details

  • Completely Optional

Mobile Contact Details

Task

Configuration Steps

Setup

  • Click Settings tab

  • Click Mobile Settings

Note: Customize fields below as you wish them to appear to the customer.  Below are suggestions for Helpdesk 1 and 2. If you have additional contact details you would like to enter you can use Helpdesk 3 and 4.

  • Reauthorization Interval: Number of days before the user will be forces to log in again.  Between 1 and 90 days

  • Helpdesk Email: Enter dedicated agent team email address, as many times the client will need help while traveling with a current reservation.

  • Helpdesk 1 Phone: Enter dedicated agent team phone number

  • Helpdesk 1 Phone Label:  Enter Dedicated Agent Team (customize as you wish)

  • Helpdesk 2 Phone: Enter Online Support Team phone number incase of technical issues

  • Helpdesk 2 Phone Label: Enter Online Support (customize as you wish)

  • Helpdesk 3 Phone:

  • Helpdesk 3 Phone Label:

  • Helpdesk 4 Phone:

  • Helpdesk 4 Phone Label:

  • Calendar Sync: Select Superdomain Settings

  • Car Service Only Mode: Select Superdomain Settings

Customer Experience

Task

Customer Experience

Travel Alert

  • Click Support icon

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