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Overview

Testing is an integral part of configuring a site. Make sure to test not only after you complete your site configuration, but anytime you make changes to your site or sites.

Fees

Task

Process / Helpful Hint

Transactions which will not incur Deem transaction fee

  • William Never

  • Vernon Bear

  • Bookings with @deem.com email address are not billed

    • Best practice is to also add a notation in the booking that it is a test booking.

What fees Deem is not responsible for

  • Deem is not responsible for fees incurred by other vendors (Air, Rail, Hotel or Car vendors, Booking.com, etc.).

    • When booking within Deem including when conducting test Bookings, you are booking live inventory. Therefore, please insure you are following vendor cancellation policies.

Test booking - Best Practices

Task

Process / Helpful Hint

Air

  • Book at least a month or more in advance.

  • Do not book around holidays.

  • Book fully refundable fares if at all possible.

  • Try and book carrier/carriers who will not charge debit memos for test bookings.

    • You may want to check with your Ops Manager, they may have a list of carriers.

  • Preferred vendors enabled.

    • Validate preferred vendor markers are present.

  • Negotiated Rates enabled.

    • Validate rates are present and valid.

  • Book out of policy.

    • Ensure site is triggering properly.

    • Ensure compliance codes are written properly to PNR.

Hotel

  • Book at least a month or more in advance.

  • Do not book around holidays.

  • Book cancelable room rates.

  • Validate you are within the hotel’s cancellation policy.

  • Preferred vendors enabled.

    • Validate preferred vendor markers are present.

  • Negotiated Rates enabled.

    • Validate negotiated are present and valid.

  • Blocking non-refundable rates?

    • If suppressing non-refundable rates, validate they are not showing.

  • Enable GOV rates?

    • Validate GOV rates are present if enabled.

  • Book out of policy.

    • Ensure site is triggering properly.

    • Ensure compliance codes are writing properly to PNR.

Car

  • Book at least a month or more in advance.

  • Do not book around holidays.

  • Preferred vendors enabled.

    • Validate preferred vendor markers are present.

  • Book out of policy.

    • Ensure site is triggering properly.

    • Ensure compliance codes are writing properly to PNR.

  • Confirm negotiated contracts are written to PNR, such as CD Number.

Rail

  • Book at least a month or more in advance.

  • Do not book around holidays.

  • Book fully refundable fares if at all possible.

Miscellaneous

  • Reporting fields.

    • Profile fields - writing to PNR.

    • Trip / Purchase Page - writing to PNR.

  • Correct Company profile moving into PNR.

  • Dynamic Site Messaging (DSM) - Showing as expected.

  • Pre-Trip Approval (PTA) - If enabled.

    • Ensure triggering properly for all PTA policies, and documentation passes to PNR correctly.

  • Virtual Pay (V-Pay) - If enabled.

    • Ensure triggering properly, and documentation passes to PNR correctly.

  • Payment

    • Payment field is writing to PNR.

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