To use the Sabre global distribution system (GDS) to add car service reservations, you can automate the process by invoking a script provided by Deem. By pre-populating the name, billing, and address fields from the passenger name record (PNR), Deem Car Service ensures consistency throughout the booking process.

Note: Southwest Airlines locks out all other vendors from changing segment statuses within a given PNR. Therefore, you should not attempt to book a Deem Car Service reservation when Southwest Air segments are present in the PNR.

Invoking the Sabre Script

To invoke the "saturn.ssc" script, follow these steps:

1. Press and hold the Control and A keys at the same time.
2. Scroll through the list and select !saturn.ssc.
3. Click the OK button.

Warning: Don’t move into other areas of Sabre while using the script. While the script is open, you must work within one record at a time; otherwise, the information pulled into the script will be out of sync with the current record. 

Entering the Agent Name and Phone

The first time you invoke the script, you need to enter the name and phone information of the agent:

Tip: You can modify this information using the Settings panel of the main script.

Starting the Booking

The initial panel of the main menu offers the following booking options:

• QUICK BOOK: For quickly booking a trip from the home or office to the airport, or vice-versa. No more than two cars can be booked.
• REGULAR BOOK: For all regular bookings.
• HOURLY/WAIT AND RETURN: For wait and return service, charged at an hourly rate.

QUICK BOOK

Choose QUICK BOOK from the main menu to quickly book a trip from the home or office to the airport, or vice-versa. The Booking Options for Outbound Transfer window appears. You can choose:

• BOOK TRANSFER FROM HOME ADDRESS TO AIRPORT: See "Setting the Pickup Location" to specify the airport.
• BOOK TRANSFER FROM OFFICE TO AIRPORT: See "Setting the Pickup Location" to specify the airport.
• BACK TO MAIN MENU

Note: The QUICK BOOK feature lets you book a round trip with only two segments. If you need to add more car service reservations to this PNR, you must use the REGULAR BOOK feature for subsequent reservations (such as the third, fourth, and fifth reservation). Do not use the QUICK BOOK feature again for adding more reservations to the same PNR. You can modify original segments – see "Changing an Existing Reservation".

REGULAR BOOK

Choose REGULAR BOOK from the main menu for all regular bookings. The Pickup Location window appears. See "Setting the Pickup Location " to specify the pickup location.

HOURLY/WAIT AND RETURN

Choose HOURLY/WAIT AND RETURN from the main menu for wait and return service. Enter the estimated number of hours for the trip in the Hours box, and press Enter (or Return) to continue. The Pickup Location window appears. See "Setting the Pickup Location " to specify the pickup location.

Note: When booking HOURLY/WAIT AND RETURN, please remember to enter the hours needed in the Hours box.

 Setting the Pickup Location 

When choosing a predefined location, the address information is pre-populated from the PNR itinerary or passenger profile for easy booking.

Choose an option in the Pickup Location window:

• Choose RESIDENCE for the residence information. The Enter Residence Address window appears with information pre-populated from the passenger profile. You can change any of the fields if necessary. Click CONTINUE to continue.
  
     
  
  
• Choose OFFICE for a stored office location. The Pickup (PU) Office Locations window appears with a list of stored office locations. Choose an office location, and the Enter Office Address window appears with the office's information pre-populating the fields. You can change any of the fields if necessary. Click CONTINUE to continue.
  
        
  
  

• Choose AIRPORT for an airport pickup. The Enter Segment Number window appears. Enter the arrival flight segment number if the flight is in the PNR; otherwise, leave the field blank. Click CONTINUE, and the airport pickup information is pre-populated with the flight segment information in the PNR, or if you left the field blank, the Enter Flight Arrival Information window appears for entering the pickup airport code, airline code, flight number, flight origin airport code, arrival date, and arrival time. Click CONTINUE to continue.
  
        
  
  

• Choose TRAIN for a train station pickup. The Enter Segment Number window appears. Enter the train segment number if the train trip is in the PNR; otherwise, leave the field blank. Click CONTINUE, and the train station pickup information is pre-populated with the train segment information in the PNR, or if you left the field blank, the Enter Train Information window appears for entering the train information. Click CONTINUE to continue.
• Choose HOTEL for a hotel pickup. The Enter Segment Number window appears. Enter the hotel segment number or the Sabre HOD* code if the hotel is in the PNR; otherwise, leave both fields blank. Click CONTINUE, and the hotel pickup information is pre-populated with the hotel segment information in the PNR, or if you left both fields blank, the Enter Hotel Information window appears for entering the hotel name and address. Click CONTINUE to continue.
  
              
  
  NOTE: For international hotels, click SELECT COUNTRY in the Enter Hotel Information window to select first a region and then a country. International hotel addresses in some instances will not pre-populate address fields for some international destinations. Be sure to verify the hotel address. You must verify the correct country selection when booking international addresses.
  
  
• Choose OTHER PICK-UP LOCATION to enter an address. Enter the address information, and click CONTINUE to continue.
  
  
  
  
• Choose BACK to return to the previous menu.

Setting the Drop-off Location

After choosing a pickup location, the Drop-Off Location window appears. When choosing a predefined location, the address information is pre-populated from the PNR itinerary or passenger profile for easy booking.

Choose an option in the Drop-off Location window:

• Choose RESIDENCE for the residence information. The Enter Residence Address window appears with information pre-populated from the passenger profile. You can change any of the fields if necessary. Click CONTINUE to continue.
• Choose OFFICE for a stored office location. The Drop-off (DO) Office Locations window appears with a list of stored office locations. Choose an office location, and the Enter Office Address window appears with the office's information pre-populating the fields. You can change any of the fields if necessary. Click CONTINUE to continue.      

• Choose AIRPORT for an airport drop-off. The Enter Segment Number window appears. Enter the departure flight segment number if the flight is in the PNR; otherwise, leave the field blank. Click CONTINUE, and the airport drop-off information is pre-populated with the flight segment information in the PNR, or if you left the field blank, the Enter Flight Departure Information window appears for entering the drop-off airport code, airline code, flight number, flight destination airport code, departure date, and departure time. Click CONTINUE to continue.

• Choose TRAIN for a train station drop-off. The Enter Segment Number window appears. Enter the train segment number if the train trip is in the PNR; otherwise, leave the field blank. Click CONTINUE, and the train station drop-off information is pre-populated with the train segment information in the PNR, or if you left the field blank, the Enter Train Information window appears for entering the train information. Click CONTINUE to continue.
• Choose HOTEL for a hotel drop-off. The Enter Segment Number window appears. Enter the hotel segment number or the Sabre HOD* code if the hotel is in the PNR; otherwise, leave both fields blank. Click CONTINUE, and the hotel drop-off information is pre-populated with the hotel segment information in the PNR, or if you left both fields blank, the Enter Hotel Information window appears for entering the hotel name and address. Click CONTINUE to continue.
  NOTE: For international hotels, click SELECT COUNTRY in the Enter Hotel Information window to select first a region and then a country. International hotel addresses in some instances will not pre-populate address fields for some international destinations. Be sure to verify the hotel address.
• Choose OTHER DROP-OFF LOCATION to enter an address. Enter the address information, and click CONTINUE to continue.
• Choose AS DIRECTED to leave the drop-off location "as directed" by the passenger.

 Verifying and Finishing the Booking

The script displays the Verify Transfers Information window with the booking information for verification:

Tip: If there are no changes, click the OK, BOOK THIS button in the left corner of the window to generate the booking. See "Creating the Booking in the PNR" to finish the booking.

Adding or Changing Pickup and Drop-off Information

In the Verify Transfers Information window you can:

• Change the pickup or drop-off locations: Click CHANGE PICKUP or CHANGE DROP-OFF.
  Warning: When making a change to a trip with a pickup or drop-off location at an airport or train station, you must change the flight or train information. Simply changing the pickup time without changing the flight or train information will result in a service failure. 
• Change the pickup date in the Pickup Date field.
• Enter the job hours for hourly/wait and return service in the Job Hours field.
• Change the pickup time in the Pickup Time field. 
• Enter the number of minutes to "arrive ahead" for a flight or train in the Arrive Ahead field.

Calculating the Pickup Time with Arrive Ahead

The Arrive Ahead field is the number of minutes the passenger would like to arrive at an airport before a flight or a train station before a train. If you specify minutes for Arrive Ahead, the system automatically calculates and assigns a pickup time on confirmation. The Arrive Ahead field is valid only for drop-off locations that are airports or train stations. 

When using Arrive Ahead, do not change the pickup date assigned as you choose the flight or train segment.

Overnight Pickup

If you have a passenger flying at 1:00 AM on Novemerber 12th, but the car service needs to pick up the passenger at 11:00 PM on November 11th,  do not alter the pickup date and time to November 11th.   Enter the number of minutes prior to the flight the passenger needs to be at the airport in the Arrive Ahead field (for example, 90 minutes before the flight). This will book the car service for the appropriate time and day prior to the flight (11NOV).

Adding Pickup and Drop-off Notes

You can use pickup and drop-off notes for special instructions, such as detailed directions for finding an address. A list of meeting instructions is provided for specifying a pickup at an airport or train station.

Click PICK-UP NOTES in the Verify Transfers Information window to enter a pickup note. You can then click SELECT PICKUP for a list of meeting instructions, or enter a note. Click CONTINUE to return to the Verify Transfers Information window.

Click DROP-OFF NOTES in the Verify Transfers Information window to enter a drop-off note. Click CONTINUE to return to the Verify Transfers Information window.

Adding or Changing Stops

You can add or change the stops in a trip. Sable allows up to five stops. Click STOPS in the Verify Transfers Information window to add or change stop information, and click CONTINUE to return to the Verify Transfers Information window.

Selecting the Vehicle and Provider

The vehicle choice defaults to SEDAN. To change the vehicle type, click VEHICLE/PAX in the Verify Transfers Information window. The Select Vehicle Type window appears. Select a vehicle type, and then select the number of passengers.

Note: Limousine service providers can't accommodate more than three passengers in a Sedan.

To select the service provider, click GET PROVIDER in the Verify Transfers Information window. Preferred and negotiated providers are preloaded specifically for your account and appear in the GTP List window. Select a provider, or click None of these to specify a different provider.

Adding or Changing Passenger, Accounting, and Reservation Information

You can also:

• Add or change passenger information that is not already in the PNR. Click PASSENGER INFO in the Verify Transfers Information window, and enter or change the passenger information. Click CONTINUE to return to the Verify Transfers Information window. 
  Note: Most service providers require a valid passenger contact phone number and email address.
• Add or change accounting options: Click ACCOUNTING OPTIONS to view or modify the form of payment information and any customer-specific reporting fields. Click CONTINUE to return to the Verify Transfers Information window. 
  Note: Be sure to verify that the expiration date of a payment card is valid through the return trip leg.
  
  
  
  
• Add or change reservation notes. You can communicate traveler preferences and status to the service provider with custom remarks. Click RESERVATION NOTES in the Verify Transfers Information window, and enter up to two notes. Click CONTINUE to return to the Verify Transfers Information window.
  
  

 Creating the Booking in the PNR

Note: Deem Car Service is not compatible with WN (Southwest) PNRs. Car service must be booked in a separate PNR. 

If there are no changes, click the OK, BOOK THIS button in the left corner of the Verify Transfers Information window to generate the booking. The script creates a PN segment and documents the PNR with the full reservation detail in remarks, such as:

2  OTH SI 26JUL S NN1  EWR/SATURN RESERVATIONS/PICKUP-OFFICE AT 700A/DROPOFF-EWR AIRPORT/RESERVATION L1 

Note: PN segments for most service providers will be confirmed within seconds. If a segment is in PN status for more than 15 minutes, please contact the service provider for immediate assistance.

Once the NN segment has been entered, exit the script, then receive and end the PNR. Then enter IR for the PNR to receive confirmation.

Error Responses

If there are any errors in the booking, such as an invalid flight segment number or the lack of a service provider selection, error panels appear, such as No Service Provider Selected, Invalid Flight Segment Number, No Pickup Time Info, and so on. Click CONTINUE in the error panel and make the suggested correction.

Confirming the Booking

Upon confirmation, the segments change from PN to HK:

1  OTH SI 28JUL F HK1  EWR/DYNASTY LIMOUSINE/TEL 800-555-1234/RATE-$50.00/CONF-S1752/PICKUP-SATURN RESERVATIONS-401 HACKENSACK AVE HACKENSACK AT 0700A/DROPOFF-EWR AIRPORT/402642251/RESERVATION L1

The above is interpreted as follows:

Warning: Never delete or modify Deem Car Service L‡ remarks.

The following are examples of L‡ remarks:

You may receive an "unable to confirm" (UC) message from the service provider. Common reasons include:

• The trip does not make sense (for example, DFW to Newark, NJ).
• The service provider declined the trip (for example, if the provider is sold out).
• The vehicle type was the wrong choice for the number of passengers.
• The requested pickup location does not exist.

Note: Enter *P4 to read the UC error message from the service provider and check for rejected and declined messages.

Warning: Do not cancel or modify pending reservations. Always wait for the HK response.

 Changing an Existing Reservation

To change an existing reservation, choose CHANGE EXISTING RESERVATION from the main menu. The Modify Reservation window appears. Enter the SI OTH segment number for the reservation you want to change, and press Enter (Return).

The Verify Transfers Information window appears. You can then change the pickup or drop-off locations as described previously in "Verifying and Finishing the Booking".

Warnings:

• Do not modify a reservation manually; always use the script. (Never XI, X1 or .HK).
• Do not directly modify the date and time for airport pickups or drop-offs. Click the CHANGE PICKUP or CHANGE DROP-OFF buttons.
• When modifying a last minute reservation, use the script for changes. Check your *P4 field for confirmation numbers, and to see if you receive "unable to confirm" (UC) messages for rejected and declined messages. Verify in your *‡ for any specific notes from the service provider, and if necessary, contact the service provider to ensure it has a notice of your changes.
• When making a change to a trip with a pickup or drop-off location at an airport or train station, you must change the flight or train information. Simply changing the pickup time without changing the flight or train information will result in a service failure.

PNR Notes

X1 or XI entries should never be used by agents who have access to the Deem Car Service script. Always use the script when changing or canceling car service reservations. The only instance in which the XI or X1 entries can be used is when an agent does not have access to the script. Using the script properly maintains housekeeping in the PNR and prevents potential corruption of data for subsequent requests.

Warning: Do not clone segments. Deem does not accept responsibility for any customer service issues resulting from cloned segments.

Handling Direct Changes with the Service Provider

If an agent or passenger changes a ride directly with the service provider, the agent should document the PNR and update itinerary remarks to reflect the change, butmust not alter the car service  segment in the itinerary.

Warning: If a .XK entry is used, any subsequent request for car service in that PNR may be corrupted and result in a service failure.

Canceling a Reservation

To cancel an existing reservation, choose CANCEL EXISTING RESERVATION from the main menu. The Cancel Reservations Segment window appears. Enter the SI OTH segment number for the reservation you want to cancel, and click CONTINUE.

Service-provider cancellation numbers are returned to the PNR and written to *P3/P4 within 15 minutes:

Warning: As with a hotel or car rental booking, any changes made directly with the service provider without using Deem Car Service can "de-synch" the PNR, resulting in unwanted cancellations.

Note: Do not cancel a reservation manually; always use the script. (Never XI, X1 or .HK).

When canceling a last minute reservation, use the script to cancel. Check your *P4 field for cancellation numbers, and to see if you receive "unable to confirm" (UC) messages for rejected and declined messages. Verify in your *‡ for any specific notes from the service provider, and if necessary, contact the service provider to ensure it has a notice of your cancellation.

PNR Notes

X1 or XI entries should never be used by agents who have access to the Deem Car Service script. Always use the script when changing or canceling car service reservations. The only instance in which the XI or X1 entries can be used is when an agent does not have access to the script. Using the script properly maintains housekeeping in the PNR and prevents potential corruption of data for subsequent requests.

Warning: Do not clone segments. Deem does not accept responsibility for any customer service issues resulting from cloned segments.

Handling Direct Cancellations with the Service Provider

If an agent or passenger cancels a ride directly with the service provider, the agent should invoke the Deem Car Service script to remove the segment from the PNR. Use the script as you would for a normal cancellation, as described above in this section. 

Warning: The CSS (.HK or .XK) should never be used when removing segments from the PNR that have been cancelled directly with the provider. If a .XK entry is used, any subsequent request for car service in that PNR may be corrupted and result in a service failure.