Overview of Rate Load

Owned by Becca Cook (Unlicensed)
Last updated: Nov 16, 2023 by Malissa Olofernes
3 min read

As a ground transportation provider, you want to load your rates into Deem Car Service so that they appear in booking tools for client travel managers who are booking transportation. Travel managers can see your rates online, so they don't have to interrupt the booking process to call your business for rates. By having your rates appear online, clients can "rate shop" to choose the best providers for their needs.

You also want your rates to be compared fairly against other providers in a level playing field. Rate Load provides an automated and efficient method for uploading All Inclusive Rates, which define rates to include all rate components except wait charges, stop charges, parking tolls, and taxes. This standard rate definition helps travel managers compare rates with greater transparency and accuracy across all Deem booking tools.

You can also use Rate Load to improve rate accuracy by defining ZIP code-level rates when appropriate. Rate Load lets you import all of your rates for all types of vehicles in a convenient spreadsheet template already populated with the city and ZIP code information for your area. 

Rate Load provides a mechanism for loading rates into Deem Car Service for providers who are not integrated with Deem Car Service using External Rate Query (ERQ). You can load your rates and change them as frequently as you need to. (To learn now to integrate with Deem Car Service using ERQ, contact us at groundcustomersuccess@deem.com.)

Entering All Inclusive Rates

Deem Rate Load makes it easy for you to comply with All Inclusive Rates, which defines rates that exclude wait charges, stop charges, parking tolls, and taxes. This standard rate definition helps travel managers compare rates in a level playing field, with greater transparency and accuracy across all Deem booking tools.  

Viewing the Rate Maintenance Section of the Home Screen

After logging in, the Rate Load home screen appears with the Rate Maintenance section, providing access to the following functions:

  • Generate Rate Template: Configure and generate the file format you use to build your rate data.
  • Upload Rates: Upload your template data into Rate Load.
  • Rate Upload History: View your past upload activity. 


 

These three functions appear in a horizontal bar in other parts of the Rate Maintenance section so that you can navigate from one function to the other.

Using Dashboard Controls

The username and associated provider for the currently logged in person appear above the home screen, along with two buttons:

  • Dashboard: Go back to the home screen.  
  • Log Off: Leave Rate Load (and return to the Log In page).

The Process of Importing Rates

After logging in with your user name and password, follow these steps:

  1. Log in with your Deem-supplied credentials. 
  2. Generate the template for the Deem Car Service rate file: Choose options and a template type for entering your rates, and download the template for the rate file to your computer. See Generating the Rate File.
  3. Enter rates into the rate file: Use a spreadsheet program to enter your rates into the rate file. See Entering Rates into the Rate File.
  4. Upload rates into Deem Car Service: If you logged out, log into Rate Load again, and upload the rate file with your rates. See Uploading Rates into Deem.
  5. Commit the rate upload: Check for errors in the uploaded rates, and if successful, commit the rates to Deem Car Service. See Rate Upload History.