Deem Enhancements for 2022.6, 2022.7 Executive Summary  

Deem continues to improve our site administrator and agency experiences with key enhancements that help corporations and TMCs manage the travel buying process.

Check out the details on these Deem updates below!

Regards,

Your Deem Product Management Team 

About the Release Notes  

Deem release notes provide useful technical information about the latest release. For each release, the notes provide:

• A high-level description of the release, including major changes and enhancements

• Instructions to help you get started with set-up and administration (when applicable)

Feature Enhancement:

Multi Destination Split Ticketing Enhancement

• Travelers using the Multi Destination search flows will now have additional flights presented for selection based on updated split ticketing logic for this workflow.

• Domain or Super Domain must have split ticketing and schedule based search enabled for this enhancement. When enabled, Multi Destination search will default to Search by Schedule:

Open

• Travelers will now be offered many more flight options for each destination search, as we will potentially price as split tickets, if a single ticket is priced due to airline ticketing agreement restrictions.

• A multi leg itinerary will attempt to be priced in this order:

  • Price itinerary as single ticket. If unable then,

  • Price itinerary as multiple tickets with each ticket containing only segments on the same airline. If unable then,

  • Price itinerary as multiple tickets with each itinerary leg as a separate ticket.

• This will result in potential for split ticket itinerary, with each ticket price called out on RTP along with the total of the entire itinerary.

Open

Notes:

This feature is currently enabled for sites using the Sabre GDS only.

This feature is currently only available for Deem legacy desktop (PWA desktop, Android and iOS do not yet support Multi Destination Search by Schedule workflows).

Southwest fares available in Google ITA

• Description: Southwest content is now available through Google ITA.

• Benefits: Southwest searches via Google ITA provides:

  • Full fare details for changed or canceled flights

  • Automated Ticket Exchange for Sabre

  • Improved search experience

  • Available for booking with all GDS 

  • Split Ticketing (i.e. Southwest paired with another carrier)

  • Support for negotiated fares

• Site Admin Experience: To enable Southwest searches on Google ITA, remove Southwest Direct Access (SDA) or Southwest GDS configurations from your Agency Settings.

Flight Cancellation Report is now available

• You are now able to access the Reports tab in the site dashboard to request a ‘Flight Cancellation’ report for your travelers.

  • Admin Report permissions are required for this task.

Implemented Branded Fare Pricing for additional carriers (Sabre & Amadeus users only)

• Description: We have added support for Branded Fare pricing for the following carriers

  • Air Transat (TS)

  • Scandinavian Airlines (SK)

  • Philippine Airlines (PR)

  • Benefit: Travelers will now be able to view and select from multiple branded fare tiers.

  • Site Admin Experience: No Admin experience required.

Updated Branded Fare Pricing for existing carriers (Sabre & Amadeus users only)

• Description: We have added additional Branded Fares for the following carriers

  • Qantas Airlines (QF)

  • United Airlines (UA)

  • Delta Airlines (DL)

• Benefit: Travelers will now be able to view and select from additional branded fare tiers.

• Site Admin Experience: No Admin experience required.

Implemented Premium Economy class of service for LOT Polish Airlines.

• Description: We have added the ability to search for Premium Economy fares on LOT Polish Airlines (LO).

• Benefit: Travelers will now additional cabin options when traveling on this carrier.

• Site Admin Experience: No Admin experience required.

Travel Policy - Minimum savings threshold requirement for web fares

• Description: The minimum savings to require web fares setting was not being honored and has now been resolved.

• Benefit: Travelers will now be shown the correct policy enforcement when a web fare does not meet the minimum savings threshold configured.

• Site Admin Experience: No Admin experience required.

Multiple Fare Tiers (single ticket configuration)

• Description: When a traveler selects different fare tiers on the outbound and inbound flights, the itinerary will price up to the highest fare tier if split ticketing is not enabled. If split ticketing is enabled, each fare tier should be priced independently.

• Benefit: Ticketed itineraries will reflect the least restrictive fare rules for the options selected rather than the most restrictive.

• Site Admin Experience: No Admin experience required.

Calendar Invitations for unconfirmed hotels (Sabre Only)

• Description: Calendar invites are no longer being sent for failed Sabre CSL hotel bookings.

• Benefit: Travelers will no longer receive a calendar invite for a hotel booking that failed. This will reduce confusion for the traveler and/or delegate user.

• Site Admin Experience: No Admin experience required.

Las Vegas Airport Name Change

• Description: Las Vegas airport name updated from ‘McCarran’ to the ‘Harry Reid International Airport’.

• Benefit: Visual update only. No impact to bookings.

• Site Admin Experience: No Admin experience required.

Travelfusion - Baggage Selection

• Description: Some users were seeing an error when purchasing baggage on Travelfusion carriers where the pre-purchase of baggage is allowed.

• Benefit: Improved the user experience when purchasing baggage on Travelfusion carriers (only available on supporting carriers).

• Site Admin Experience: No Admin experience required.

Cabin Class update for Virgin Australia

• Description: Cabin mappings for Virgin Australia has been updated to reflect O-class as Coach cabin rather than Premium Economy.

• Benefit: Resolved confusion when searching/booking economy fares on Virgin Australia.

• Site Admin Experience: No Admin experience required.

Interline Ticketing - American Airlines & Alaska Airlines

• Description: Updated interline airline affiliation for American Airlines & Alaska Airlines to allow pricing as a single ticket.

• Benefit: American Airlines and Alaskan Airlines can now be combined in a single ticket scenario where split ticketing is not enable.

• Site Admin Experience: No Admin experience required.

Private Rate Pricing (Apollo only)

• Description: Traveler can search/select a refundable fare with a private rate code and the same fare type persist through trip purchase.

• Benefit: The fare and fare rules selected during the flight search will remain consistent when purchasing the trip. This update impacts Apollo users only.

• Site Admin Experience: No Admin experience required.

User Profile - Time Zones

• Description: The time zone in the user profile and Display Options will reflect the current time of the year.

• Benefit: The time zone options present will be representative of the time of year (Daylight Savings vs. non-Daylight Savings).

• Site Admin Experience: No Admin experience required.

Purchase from Hold status

• Description: A trip can be purchased from Hold status after adding Hotel and/or Car to an existing Air booking.

• Benefit: The traveler can book all segment types (air, car, hotel) in the same booking.

• Site Admin Experience: No Admin experience required.

Private Rate - Airline Exclusions

• Description: Airline Private Rate configuration is now honoring the airline exclusions.

• Benefit: When specific carriers are excluded from an airline private rate, this can be configured to not apply the discount if/when this carrier is booked.

• Site Admin Experience: This can be configured in the Private Rates > Airline Rates section.

Bug Fixes for July 2022

• Delegate email notification is generated when Pre-Trip Approval is enabled.

  • We resolved an issue where the delegate email was not being sent when Pre-Trip Approval was enabled.

  • No Admin updates required.

• The air, hotel, and rental car alignment feature has been enhanced - we have resolved date alignment issues during the Change workflow.

  • Car rental pick-up and drop-off dates will now auto-align to new flight dates if dates are changed.

  • Hotel check-in and check-out dates will now auto-align to new flight dates if dates are changed.

  • No Admin updates required.

• Travel Policy - Hotel Cancellations

  • When a site is configured to NOT allow hotel cancellations within the cancellation period. User is now blocked from the ‘Cancel’ option.

  • This configuration option can be found in the Travel Policy section in the site dashboard.

• Able to book any airline/flights with originating airport in Indonesia.

  • Due to a currency conversion issue, flights originating in Indonesia where not able to be confirmed. This has now been resolved.

• Split Ticketing Options on Southwest (sourced by Sabre/BFM)

  • Split ticketing was not being offered for Southwest Airlines itineraries when sourced search using Sabre/BFM.

• WestJet Airlines - Econo Flex fare brand

  • Econo Flex branded fare is now being returned for WestJet Airlines. This fare brand will be displayed on the ‘Standard Flex’ fare tab.

  • Branded Fares will need to be enabled in the Travel Agency Settings in order for this fare to display.

• Fare Type badging is now consistent during flight search and confirmation pages.

  • Refundable and Non-Refundable Badges on Search result Page now remain consistent on Review Trip Page and subsequent confirmation pages.

• Custom name field remarks are available in PNR Editor for Amadeus GDS.

• Plating Carrier Number updated for Airlines - Sky Express, Tradewind Aviation, LLC Vueling Airlines S.A., SOUTHERN AIRWAYS