September 2, 2015

Executive Summary

Deem TMC and Direct Partners,

As we continue to enhance Deem’s end-user experience, below are the key highlights of our “D” Travel product production release.

For Your Business

Communicate better with your employees with regards to policy and supplier information while they make their travel bookings using Deem Travel’s dynamic site message feature.

New mobile enhancements continue to provide additional flexibility when managing travel and expenses, especially while on the go, and drive additional savings for your business. These include the ability to make, change and cancel travel bookings, as well as capture receipts, create and submit expense reports all from a single mobile app.

For Your Employees

During the booking process, users will benefit from receiving instant notifications of certain travel policies and supplier related information with the introduction of Dynamic Site Messaging.

When booking car service, the service provider’s phone number will now be listed within the traveler’s calendar entry. This makes it easier for the traveler to contact the operator.

Interjet B2B is now available as an additional Travel Fusion carrier for Travel, while Silvercar is also now available as an additional rental car provider. These will give users additional options when booking flights and making rental car reservations.

For Your Administrators

As part of Deem’s ongoing re-branding efforts, Rearden Commerce has been removed as an option on the Domain URL Top Level drop down list. Users must select deem.com. When using Deem to send PNRs to the GDS, REARDENCOMMERCE will now change to DEEM. Any agency with mid or back office automation that reads from remarks and/or the received field can be affected. This change will take effect in the E release (October 2015).

With the introduction of Dynamic Site Messaging, administrators can customize communication on certain travel policies or supplier related information directly to the traveler during the booking process.

Effective April 1, 2015, Deem transitioned Deem Marketplace content over to the Deem Partner Dashboard "Help" section. The Deem Partner Dashboard can be accessed at console.deem.com with the login you would have already been provided for your company/TMC. If you have any questions please contact your Deem Customer Success or Channel Sales Manager.

Best,

Your Deem Account Management Team

Alerts

Vault Upload Alert

As you are aware, Rearden Commerce has changed to Deem, Inc. Our records indicate you upload files using our SFTP vault at the URL vault.reardencommerce.com. Deem has begun migrating the URL to vault.deem.com. While vault.reardencommerce.com is still a valid URL, we are asking all customers to begin using the new vault.deem.com URL as soon as possible.

To update your Deem vault URL:

Core FTP

If you are using Core FTP, select Sites and then Site Manager at the top of the page. Locate the site you would normally use when connecting to Deem. Notice the Host / IP / URL field contains vault.reardencommerce.com as in the below picture:

Vault Site Manager

Change the URL to vault.deem.com and click Connect.

Host / IP / URL updated

A pop up is displayed asking you to accept our new host key into your registry. Click Yes.

Accept key into registry pop up

After accepting the key, you will be connected to the vault.
Please go to the Support Portal at support.deem.com, if you have questions or experience an issue.

FileZilla

If you are using FileZilla, select File and then Site Manager at the top of the page. Locate the site you would normally use when connecting to Deem. Notice the Host field contains vault.reardencommerce.com as in the below picture:

Vault Site Manager

Change the URL to vault.deem.com and click Connect.

Host Name updated

You should now be connected to the vault as usual.

If you have any questions, please do not hesitate to contact us using the Support Portal at support.deem.com.

Updated Browser Support Levels

As new versions of browsers become available, we continue to update those supported by Deem products. For the new Minimum Site Requirements, please go to the Deem Admin Help page found at Minimum Site Requirements (Please see TMC Partner Dashboard Training section for updated information) or by going to https://deemadmin.atlassian.net/wiki/display/EN/Minimum+Site+Requirements for a full list of requirements.

Re-branding Project Updates:

Using Deem When Sending PNRs to the GDS

As part of Deem’s re-branding efforts, two references to Rearden Commence need to be removed that are currently being output to GDS PNRs. Any agency with mid- or back-office automation that reads from remarks and / or the Received field has the potential to be impacted by the change. This change will be effective in the E release (early October time frame).
Here is what Deem will change:

The Received field
o It currently reads REARDENCOMMERCE
o We will change this to DEEM
The auto-refunds feature
o The feature outputs a standard remark that currently reads: REFUNDED BY REARDEN
o We will change this to REFUNDED BY DEEM
Here is what your agency may need to change:
Any office automation programming referencing “Rearden” in either of the two fields (Received Field or “Refunded by”) in the online PNR
If you believe this change will affect your agency, please contact Support at Support.deem.com.

Top Level Domains for New Sites

Also as part of the re-branding project, Rearden Commerce will be removed from the Domain URL Top Level Domain list. Going forward, please select the deem.com Top Level Domain from the drop down list.

Create New Site - Top Level Domain Drop down List

Travel Enhancements

Dynamic Site Messaging (this enhancement does not apply to SMB sites)

Purpose: To add customizable messaging for display to travelers
Benefit: Provide ability to communicate company policy and/or supplier information to travelers during the booking process.

Description

Dynamic Site Messaging (DSM) is a process where a company or agency administrator can create, change and delete custom messages on Deem Travel. The purpose of these messages is to communicate certain travel policy or supplier related information directly to the traveler during the booking process. They are dynamic in a sense, that they would only be displayed when certain criteria/components of the search form or supplier display/selections are met. The company/agency administrator will want to create these messages based on (but not limited to) certain date ranges, departure or arrival cities, suppliers, car types or airline classes of service etc.

End User Experience

If enabled, the end user will see the Dynamic Site Messaging on the Home, Search results, Review, Purchase, Trip Confirmation, Trip details, and the Trip planner pages. You can also set up Dynamic Site Messaging to display in Trip Confirmation, Hold Trip, Modify Trip and Cancel Trip emails.
DSM on Home page (Quick Start page)

DSM on Trip Planner page

DSM on Search Results pages (Flight outbound / return, Hotel and Car Rental)

DSM on Review Your Trip page

Site Administrator Experience

Dynamic Site Messaging is enabled by selecting DSM from the custom field drop down list when adding a new custom field.
DSM Selection on Create Custom Field page

Additional fields are displayed allowing message entry and display date ranges. The field accepts plain text or HTML tags.
DSM Message entry

and the selection of where the message will display.
DSM Display options(1)

DSM Display options (2)

Enter Advanced text if the message should only display when a condition is true.
DSM Advanced data entry

Click Save.

Go to the Display Configuration and select the Enable dynamic site messaging: radio button.

Click Save and commit your changes.

Interjet B2B Now Available for Travel

Purpose: To add Interjet B2B as an additional Travel Fusion carrier for air travel and access to negotiated corporate discounts
Benefit: Interjet B2B flights and fares are now available for search and purchase in Deem Travel.
Reference: TRVL-16489