Etta for iOS Frequently Asked Questions (FAQs)

Q. When is Etta for iOS available? 

A. Etta for iOS will be available for download starting February 23, 2021.

Q. Where do I download Etta for iOS? 

A. The Etta for iOS mobile app is available for download in the Apple App Store.

Q. When is Etta for Android going to be available? 

A. Etta for Android will be available later this year. You can still download the Work Fource mobile app on Google Play to book and manage travel on your Android mobile device.

Q. Will you continue to maintain the Work Fource app for Android users? 

A. Yes, we will continue to maintain the Work Fource mobile app for Android and will address any critical issues. 

Q. What is my login for Etta for iOS? 

A. Your username will be the email address and current password associated with your Deem Work Fource account.

Q. I don't know my mobile password. What do I do?

A. Your password is the same as the one you use to sign in to the desktop version of Etta. If you need further assistance, go to the desktop sign-in screen and click on Forgot your username or password link. You can then reset your password, and use it for both the desktop and mobile versions.

Q. Is SSO available for the Etta for iOS mobile app? 

A. Yes, SSO is available on the Etta for iOS mobile app.

Q. Will my traveler profile and preferences carry over to Etta for iOS? 

A. Yes, your preferences will be populated in the app. 

Q. Will Etta mirror my desktop configurations? 

A. Yes, Etta will honor all customers’ partner dashboard configurations. 

Q. What is the recommended operating system for Etta for iOS?

A. We recommend you use Etta for iOS with iOS version 13.0+ to ensure full capabilities of Etta. 

Q. How am I notified of flight changes?

A. Flight notifications, such as gate changes and alerts, are sent directly to the mobile app and appear on your mobile device by default. Make sure you enable notifications after installing Etta for iOS. 

Q. How can I turn off notifications?

A. Go to your iPhone settings and tap on the notifications tab. Choose the Etta app and turn off notifications. 

Q. How do I change or cancel a flight, hotel, or car rental?

A. Please visit our how to page for step-by-step instructions.

Q. Can I book car service on the Etta for iOS mobile app? 

A. Car service stand-alone bookings are not available on Etta for iOS. Users can still use the Work Fource mobile app to make stand-alone car service bookings.

Q. How can I tell if my flight ticket has been issued?

A. When your trip status changes from reserved to confirmed on Etta. 

Q. Are company policies indicated when booking travel with the mobile app?

A. Company policy is accessible on the mobile app. Click on Policy to view your company’s travel policy. You can also filter your search results to show only options that fall within your travel policy. Any out of policy services will show an “out of policy” label.