Deem Adding Car Service after booking Air and /or Hotel

Owned by Becca Cook (Unlicensed)
Last updated: Nov 16, 2023 by Malissa Olofernes
3 min read

Car Service can be added to the existing itinerary from the Reservations page or the Trip Details page. All Car Service segments will be added to the PNR.

Please Note: This option will be displayed either immediately or 5 hours after the trip is booked. It is a site  configuration in zookeeper.

There are 2 ways to add Car Service to an existing reservation, follow these steps:

Reservation Page

  • Click the Reservation tab

    • Open the reservation and click the Add Services link

    • Click the + Add Car Service from the dropdown list

View Details Page

  • From the Reservation page, click the View Details link

    • On the Trip Details page, scroll to the bottom of the page and click the +Add Car Service link

You will be presented with the Traveler Itinerary where you can scroll down to the bottom of the page and Click +Add Car Service to book multiple segments of Car Service.

Adding Car Service to & from home airport

  • First Car Service segment has all information available in the PNR

    • Drop off location

    • Flight information

    • Pickup date

  • Traveler needs to enter the pickup location

    • When pickup location is entered, pickup time is pre-calculated

  • On the last car service segment, pick up location and date will be automatically entered and the user needs to enter the drop off location only.

Adding Car Service in destination

  • All the needed information is automatically entered for the ride from the airport to the hotel and from the hotel to the airport

    • Destination airport

    • Flight information

    • Hotel address

    • Pickup date and time based on arrival information in the PNR

  • Even though routing is done to and from hotel the location could be changed at any time.

    • Example: To an office address

  • Traveler can add an ad hoc Car Service segment where they would enter custom pickup and drop off information as well

Search results for all Car Service segments

  • Traveler needs to select a car for all selected segments. Search Results page for the next segment will be displayed as soon as the traveler selects a car.

Trip Review page with the Car Service added

  • Trip cost summary includes Car Services as payable later

  • Operator will charge credit card on file after the ride has been completed

Purchase Trip page itinerary section

Trip Details page

  • Trip details display Car Service on the same PNR as the rest of the travel segments

Confirmation email

Post booking flow

  • Car Service segment is written into the GDS as an active segment

  • Agents can update, cancel or book a new reservation for travelers by Sabre Red application, Apollo or Sabre Saturn applications

Please Note: You can go HERE to view deem booking tools for agents.

You can click HERE to view the video.