Q:  What Options are available to me as a Current Odyssey / Voyageur Account?

A:  Customers have 3 options to proceed within 90 days:

1. Sign a new support agreement with GroundWidgets (GW) for Odyssey / Voyageur Support.
2. Upgrade to SantaCruz.
3. Or clients can choose and migrate to a different solution.

Q:  Will I have to pay more now for Santa Cruz?

A:  See information below:  

• This will be determined on a case by case basis.
• Nothing will change for the first 90 days.  The new support fees will be outlined prior to  signing a new maintenance agreement with GroundWidgets, or move to Santa Cruz.
• GW will be following up directly with all customers in the next few weeks.

Q:  Who/Where do my payments go?

A:   Addresses and instructions below: 

• Starting October 1, 2017 Payments for Voyageur should be sent to GW. 

  • Send to : GroundWidgets: 210 East Route 4, Paramus, NJ suite 211, 07654 – attn: Accounting.

• Transaction payments for Saturn / Affiliate Connect will continue going to Deem.
• You will receive separate  invoices from GW and Deem accordingly.

Q:  If we have issues who are we to contact at GW?

A:   There are 3 options, see below: 

• Technical support: support@groundwidgets.com  or call: 210.693.4150, select option 1 for support.  Please note: Deem will be providing 2^nd and 3^rd Level support for the next 90 days
• For sales, contracts, or Santa Cruz inquiries: steve.power@groundwidgets.com
• For accounting and billing inquiries: tom.dowis@groundwidgets.com

Q:  How long will the transition to GW take?

A:  The transition is immediate.

• You will have a 90-days window to decide if you want to sign a new support agreement, or you want to transition to SantaCruz.

Q:  When can we start moving to SantaCruz?

A:  If you choose to move from Voyageur to Santa Cruz, GW will work with you on a transition plan days.

Q:  How long can I stay on Voyageur before being transferred to SantaCruz?

A:If you sign a new support agreement you will continue staying on Voyageur. End of life has not been announced.

Q:  If I move to SantaCruz, how do I get access to my historical data?

A:  Historical data can either be kept in Voyageur, or data can be imported into SantaCruz for historical purposes.

Q:  Who do I contact at Deem if I am having a problem with the transition?

A:  Please contact GW tech support using the contact details provided above.