Car service writeback is supported on Apollo and Sabre GDSs.
No, car service writeback is off by default and must be enabled in both existing and new car service configurations.
No, the car service segment format is defined by Deem and is not customizable. The segment write back also includes default remark lines information already used by other Deem products (Sabre Red, Sabre Scripts, Apollo scripts etc.).
Yes, both active HK and passive GK/MK segment status are supported based on the Agency requirements. The default segment status type is active HK unless the Agency has predefined their default as passive.
This depends on the Agency PNR documentation and automation requirements. If additional formats are required to support the file finishing and fulfillment workflow, please review with the Deem Professional Services team.
Yes, the PNR can be documented with remark lines directives and TAW/TAU updated for invoicing.
Yes, a unique queue drop can be setup to place a PNR that includes a car service segment.
Yes, car service writeback is enabled at the site level and can be applied to a specific user group or to all users of car service.
Car service writeback was initially supported only when adding car service to an existing flight, hotel, and/or rental car booking. Car service writeback is NOW also supported for car service only bookings!
Yes, the writeback configuration will support allowing write back based on adding to an existing trip vs creating a new PNR for car service only booking.
Yes, the site admin can set up corporate car service policies and apply based on user group permissions. The traveler will be alerted in the booking flow when car service options are out of policy.
Yes, agents can use the standard Deem Ground Apollo scripts or Deem Ground Sabre Red App to modify or cancel online originated car service bookings.
Yes, offline originated bookings will display in the travelers upcoming reservations when the PNR is placed on the Agency’s PNR sync queue.
Yes, offline changes to car service segments will display in the updated online reservation history when the PNR is placed on the Agency’s PNR sync queue.
Yes, offline cancellations to car service segments will display in the updated online reservation history when the PNR is placed on the Agency’s PNR sync queue.
View the Deem End User Questions.