Deem continues to improve our site administrator and agency experiences with key enhancements that help corporations and TMCs manage the travel buying process.
Check out the details on these Deem Work Fource updates below!
Regards,
Your Deem Product Management Team
The Deem release notes provide useful technical information about the latest release. For each release, the notes provide:
A high-level description of the release, including major changes and enhancements.
Instructions to help you get started with set-up and administration (when applicable).
Travelers will receive an email notifying them to check-in to their Southwest flight 24 hours before their trip
Travelers will click the link to initiate the check-in process
Travelers will receive an email confirming their successful check-in and their boarding priority
Please note:
Travelers will also have the option to access the Deem Check-in Service from the Trip Details page on Deem Work Fource
Travelers will be required to opt in for the service for each leg of the trip
Travelers can also visit www.southwest.com to check in
For trips booked prior to September 3, 2020, Southwest automated check-in will apply
For trips booked or changed after September 3, 2020, the new Deem Check-in Service rules will apply
SMS notifications for Deem Check-in Service is now available
Learn more HERE.
Air SafetyCheck for Flight Results
Green Shield icon with SafetyCheck link, which opens modal with airline-specific information and graphics
Ability to scroll for more information and additional airlines
There is no additional cost. This new feature will be presented to all Deem travelers, without requiring any additional configuration.
Nighttime safety (overall safety experienced from dusk to dawn)
Physical safety (safety from injury or physical violence)
Theft (safety from personal or community property robbery)
Basic freedoms (safety from government and rule of law threats, political unrest)
Health and medical (safety from illness, water, and air issues)
LBGTQ+ safety (safety from harm or discrimination against LGBTQ+)
Women's safety (safety from mistreatment, unwanted attention, and violence)
Please Note:
Different map layers will allow travelers to select and display various safety score categories (e.g., nighttime safety, physical safety, etc.)
COVID-19 Map: Global map-view will show travelers a visualization down to the county and province level of confirmed cases, deaths, and recoveries. This will also include a resource center with links to COVID-19 information from official sources as well as other resources and ways to help.
There is no additional cost. This new feature will be presented to all Deem travelers, without requiring any additional configuration.
New Air SafetyCheck feature with Routehappy Reassurance UPA
New Neighborhood SafetyCheck feature
New Compare Fares experience with Routehappy UTAs
New Hotel Search experience
For IE Users: No SafetyCheck links will appear, and the Compare Fares and Hotel Search experiences will display in the original format
Description: Payment Method can now be changed when purchasing a ticket that is on hold
Benefit: Travelers will now be able to change the payment method when submitting a reservation that was on hold
Site Admin Experience: No Admin experience required
Description: Unused tickets can now be applied to for held trips, when Automated Ticket Exchange is active
Benefit: Travelers will now be able to hold a trip with an unused ticket
Site Admin Experience: Contact Deem Customer Support for assistance enabling the configuration
Description: The login page verbiage has been changed for SSO travelers
Benefit: Travelers will see alternate messages requested by their company on the Activation and Password Reset pages
Site Admin Experience: No Admin experience required
Description: The Flights Search Results page has been updated to allow for a new search by clicking the Change link on the page
Benefit: Travelers will now be able to execute a new search by clicking the Change link on the Flight Results page to change Origin, Destination, Dates, or Times
Site Admin Experience: No Admin experience required
Description: The Train Search Results page has been updated to allow for a new search by clicking the Change link on the page
Benefit: Travelers will now be able to execute a new search by clicking the Change link on the Train Results page to change Origin, Destination, Dates, or Times
Site Admin Experience: No Admin experience required
Description: The Checked Baggage link is now accessible
Benefit: Travelers will now be able to access the Checked Baggage link
Site Admin Experience: No Admin experience required
Description: The Flight Search Results page has been updated to display search results correctly
Benefit: Travelers will now see flight information displayed correctly on the Flight Search Results page
Site Admin Experience: No Admin experience required
Description: Typeahead options for airports and train stations are now available
Benefit: Travelers will now see the typeahead options for airports and train stations
Site Admin Experience: No Admin experience required
Description: Baggage Fee modals are now fixed
Benefit: Travelers will now be able to close Check Baggage Fees page by clicking the Close button
Site Admin Experience: No Admin experience required
Description: The Hotel and Car alignment boxes will now default to unchecked for one-way flights
Benefit: Travelers will now see the "Match my Hotel search with my flight dates" box and "Match my Car search with my flight dates" box default to unchecked for one-way flights
Site Admin Experience: No Admin experience required
Description: Pagination of Hotel and Car Rental Search Results works on mobile browser
Benefit: Travelers will now be able to click the Next button to go to the next page on Hotel and Car Rental Search Results page
Site Admin Experience: No Admin experience required
Description: The Import and Export functions for Address Book contacts have been repaired
Benefit: Travelers will now be able to import and export contacts successfully on the Profile page
Site Admin Experience: No Admin experience required
Description: All Airline discounts will now apply to BFM search results automatically
Benefit: BFM travelers will now see improved search results when looking for lowest fares with application of corporate account codes and branded fare codes
Site Admin Experience: Contact Deem Customer Support for assistance enabling the configuration