TMC Monthly Lunch and Learn

Question

Answer

Hi Kyle. Did Deem send out notifications about the issue you discussed. Me and my team did not receive any and only learned about it from a client who had hotel issues. (Scott Daube, AmexGBT)

Scott - so great to see you here. I am going to repeat this to the broader audience. But, we did have some comms go out - closed out by an apology a couple days after the incident. If you didn't get that, I want to ensure we have you on the right list. Can you get with us to ensure we have you on the list?

Update: You may want your IT Department to add @statusdashboard.com to your whitelist.

When this reaches 100% "Parity" old Deem vs. New Deem. Does that apply to any/all GDS? For example Apollo?

It means that the capability that is available on Classic Deem will be available on New Deem. There are still differences between various GDS capabilities either because they don't all support the same functions or those have not been built out yet even on Classic

Is the message to toggle between classic and new deem customizable?

Yes - it is customizable
Clarification: Dynamic Site Messaging can be used to create and customize messaging, for both classic and new Deem.

Will Deem fulfill the NDC order when the traveler completes the booking or will the TMC need to fulfil the order?

For AA and UA NDC bookings are ticketed by the carriers. These transactions will appear on the TMC's ARC report as agency owned tickets. 

When will Deem have government per diems for hotels? Thank you.

It will be either late 2024 but likely will fall into 2025. I know this is important but NDC overrode a lot of the roadmap

Is there a link to the IOS natural language video?

We will share the video!
Update: Videos have been added to the Training Lunch & learn Wiki

And if you are interested we will be looking for some folks to be part of the focus group for feedback

Following up on the NDC fulfillment question, some OBTs are fulfilling the NDC order while others leave it up to the TMC to fulfill the order. Which option is Deem taking?

With airlines that offer neutral ticketing, there can be an extra step however with UA and AA, the tickets will be issued real time by the airline and reported against the ARC/BSP. So for AA/UA only additional step will be invoicing on the TMC side as needed.