Test Booking Best Practice and Deem Billing

Task

Process / Helpful Hint

Transactions which will not incur Deem transaction fee

• William Never

• Vernon Bear

• Bookings with @deem.com email address are not billed

  • Best practice is to also add a notation in the booking that it is a test booking.

What fees Deem is not responsible for

• Deem is not responsible for fees incurred by other vendors (Air, Rail, Hotel or Car vendors, Booking.com, etc.).

  • When booking within Deem including when conducting test Bookings, you are booking live inventory. Therefore, please insure you are following vendor cancellation policies.

Task

Process / Helpful Hint

Air

• Book at least a month or more in advance.

• Do not book around holidays.

• Book fully refundable fares if at all possible.

• Try and book carrier/carriers who will not charge debit memos for test bookings.

  • You may want to check with your Ops Manager, they may have a list of carriers.

• Preferred vendors enabled.

  • Validate preferred vendor markers are present.

• Negotiated Rates enabled.

  • Validate rates are present and valid.

• Book out of policy.

  • Ensure site is triggering properly.

  • Ensure compliance codes are written properly to PNR.

Hotel

• Book at least a month or more in advance.

• Do not book around holidays.

• Book cancelable room rates.

• Validate you are within the hotel’s cancellation policy.

• Preferred vendors enabled.

  • Validate preferred vendor markers are present.

• Negotiated Rates enabled.

  • Validate negotiated are present and valid.

• Blocking non-refundable rates?

  • If suppressing non-refundable rates, validate they are not showing.

• Enable GOV rates?

  • Validate GOV rates are present if enabled.

• Book out of policy.

  • Ensure site is triggering properly.

  • Ensure compliance codes are writing properly to PNR.

Car

• Book at least a month or more in advance.

• Do not book around holidays.

• Preferred vendors enabled.

  • Validate preferred vendor markers are present.

• Book out of policy.

  • Ensure site is triggering properly.

  • Ensure compliance codes are writing properly to PNR.

• Confirm negotiated contracts are written to PNR, such as CD Number.

Rail

• Book at least a month or more in advance.

• Do not book around holidays.

• Book fully refundable fares if at all possible.

Miscellaneous

• Reporting fields.

  • Profile fields - writing to PNR.

  • Trip / Purchase Page - writing to PNR.

• Correct Company profile moving into PNR.

• Dynamic Site Messaging (DSM) - Showing as expected.

• Pre-Trip Approval (PTA) - If enabled.

  • Ensure triggering properly for all PTA policies, and documentation passes to PNR correctly.

• Virtual Pay (V-Pay) - If enabled.

  • Ensure triggering properly, and documentation passes to PNR correctly.

• Payment

  • Payment field is writing to PNR.