Test Booking Best Practice and Deem Billing

Task

Process / Helpful Hint

Transactions which will not incur Deem transaction fee

• William Never

• Vernon Bear

• Bookings with @deem.com email address are not billed

  • Best practice is to also add a notation in the booking that it is a test booking.

What fees Deem is not responsible for

• Deem is not responsible for fees incurred by other vendors (Air, Rail, Hotel or Car vendors etc.)

  • When booking within Deem including when conducting test Bookings, you are booking live inventory.  Therefore please insure you are following vendor cancellation policies

Task

Process / Helpful Hint

Air

• Book at least a month or more in advance

• Do not book around holidays

• Book fully refundable fares if at all possible

• Try and book carrier/carriers who will not charge debit memos for test bookings

  • You may want to check with your Ops Manager, they may have a list of carriers

• Preferred vendors enabled

  • Validate preferred vendor markers are present

• Negotiated Rates enabled

  • Validate rates are present and valid

• Book out of policy

  • Ensure site is triggering properly

  • Ensure compliance codes are writing properly to PNR

Hotel

• Book at least a month or more in advance

• Do not book around holidays

• Book cancellable room rates

• Validate you are within the hotel’s cancellation policy

• Preferred vendors enabled

  • Validate preferred vendor markers are present

• Negotiated Rates enabled

  • Validate negotiated are present and valid

• Blocking non-refundable rates?

  • If suppressing non-refundable rates, validate they are not showing

• Enable GOV rates?

  • Validate GOV rates are present if enabled

• Book out of policy

  • Ensure site is triggering properly

  • Ensure compliance codes are writing properly to PNR

Car

• Book at least a month or more in advance

• Do not book around holidays

• Preferred vendors enabled

  • Validate preferred vendor markers are present

• Book out of policy

  • Ensure site is triggering properly

  • Ensure compliance codes are writing properly to PNR

• Confirm negotiated contracts are written to PNR, such as CD Number

Rail

• Book at least a month or more in advance

• Do not book around holidays

• Book fully refundable fares if at all possible

Miscellaneous

• Reporting fields

  • Profile fields - writing to PNR

  • Trip / Purchase Page - writing to PNR

• Correct Company profile moving into PNR

• Dynamic Site Messaging (DSM) - Showing as expected

• Pre-Trip Approval (PTA) - If enabled

  • Ensure triggering properly for all PTA policies 

• Virtual Pay (V-Pay) - If enabled

  • Ensure triggering properly

• Payment

  • Payment field is writing to PNR

    • Note: If using a site card, you may not need to write through the profile mapping, as it may move over from the company profile within the GDS.

      • If this is the case, you may want to suppress the payment lines from writing in the PNR mapping. 

        • Hint: You can suppress individual lines from writing to the PNR by changing the GDS. Example, if you are writing to Sabre, disable the line by un-checking Sabre and check Apollo.