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Overview

Manage settings for App upgrade intervals, calendar sync, and helpdesk information in Mobile settings.

Need to Know

  • Mobile settings copy over from the cloned template.

  • Ability to display contact details for dedicated agent team and agency technical support.

  • Mobile settings are optional but recommended to provide users contact details for technical or customer support.

  • Settings are not customizable by groups. Helpdesk details display for all users.

Mobile Contact Details

To set up mobile contacts:

  1. From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.

  2. On the Settings tab, select Mobile Settings.

  3. Enter helpdesk email and up to four helpdesk phone numbers with labels for each. Hint: Enter an agency dedicated agent team as your first point of contact, as that is likely the type of support needed for a traveling client.

    image-20240126-174241.png

  4. Select Use SuperDomain Setting in Calendar Sync.

  5. Select Save. The Settings tab redisplays.

Customer Experience

The customized mobile details display in the Support section of the Deem mobile application.

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