Background
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Booking Southwest flights through Deem
There are four options to book Southwest flights through Deem:
Configuration Option | Deem Rating | Search Display | Book | GDS Segment Type | Region | Traveler Support | Agency Support | Other Notes |
|---|---|---|---|---|---|---|---|---|
Option 1 Southwest Direct Access (SDA) Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan) Click here for SDA FAQs |
xxxxxxx | Multi, all fares (including web only) | Same as fare searched | Passive segment | All regions serviced by Southwest | Traveler can change/cancel in Etta Auto ticket tracking Apply 2 unused tickets | Agent impersonate traveler in Etta or call Southwest | Benefits: Not offered: |
Option 2 Hybrid option A Search via Southwest Direct Access (SDA), book via SDA or GDS
Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan) Click here for Hybrid Configuration steps
|
xxxxxxx | Multi, all fares (including web only fares on SDA) | Same as fare searched GDS fare will be used when found, otherwise SDA fare will be used
| Active or passive depending on booking source Active = GDS Passive = SDA | Dependent on SDA vs. GDS booking source (outside of NA, booking will go to SDA) Routes in SDA vs GDS may differ based on connections. | Traveler can change/cancel in Etta Auto ticket tracking ATE available via SDA or Sabre ATE SDA = 2 unused | GDS: Agent impersonate traveler in Etta, service booking direct in GDS, or call Southwest SDA: Agent impersonate or call Southwest | Benefits: Not offered: |
Option 3 Hybrid option B Search via Southwest Direct Access (SDA), book GDS only
Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan) |
xxxxxxx | Multi, all fares (including web only fares on SDA) | Repriced if: web only fare unsupported routes | Active segment | Only regions available in GDS | Traveler can change/cancel in Etta Auto ticket tracking ATE available via Sabre ATE Single unused ticket | Agent impersonate traveler in Etta, service booking direct in GDS, or call Southwest | Benefits: Not offered: |
Option 4 GDS - Search & Book Supported GDSs: Sabre, Apollo, and Worldspan Not supported: Amadeus |
xxxxxxx | Single Fare Wanna Get Away or Anytime (Business Select not supported) | Same fare as searched. (to book Anytime, the user must search for unrestricted fares) | Active segment | Only regions available in the GDS | Traveler can change/cancel on Etta Auto ticket tracking ATE available via Sabre ATE (change return pre or post trip start) Single unused ticket | Agent impersonate traveler in Etta, service booking direct in GDS, or call Southwest | Not offered: Early bird |
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