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Booking Southwest flights through Deem

There are four options to book Southwest flights through Deem:

Configuration Option

Search Display

Book

GDS Segment Type

Region

Traveler Support

Agency Support

Other Notes

Option 1

Southwest Direct Access (SDA)

Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan)

Click here for SDA FAQs

Click here for SDA Configuration steps

Multi, all fares
Wanna Get Away
Anytime
Business Select

(including web only)

Same as fare searched

Passive segment

All regions serviced by Southwest

Traveler can change/cancel in Deem

Auto ticket tracking

2 unused tickets

Agent impersonate or call WN

Benefits:
Check-in reminder

Not offered:
Early bird

Option 2

Hybrid option A

Search via Southwest Direct Access (SDA), book via SDA or GDS

 

Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan)

 

 

Multi, all fares
Wanna Get Away
Anytime
Business Select

(including web only fares on SDA)

Same as fare searched

GDS fare will be used when found, otherwise SDA fare will be used

 

Active or passive depending on booking source

Dependent on SDA vs. GDS booking source (outside of NA, booking will go to SDA)

Routes in SDA vs GDS may differ based on connections.

Traveler can change/cancel in Deem

Auto ticket tracking

ATE available via SDA or Sabre ATE
(change return pre or post trip start)

SDA = 2 unused
GDS = 1 unused

GDS: Agent impersonate, direct in GDS, or call Southwest

SDA: Agent impersonate or call WN

Benefits:
Check-in reminder (for all)

Not offered:
Early bird

Option 3

Hybrid option B

Search SDA, book GDS only

 

Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan)

Multi, all fares
Wanna Get Away
Anytime
Business Select

(including web only fares on SDA)

Repriced if:

  • web only fare

  • unsupported routes

  • unsupported markets TBD - should be excluded from search when GDS only configured

Active segment

Only regions available in GDS

Traveler can change/cancel in Deem

Auto ticket tracking

ATE available via Sabre ATE
(change return pre or post trip start)

single unused ticket

GDS: Agent impersonate, direct in GDS, or call Southwest

Benefits:
Check-in reminder (for all)

Not offered:
Early bird

Option 4

Sabre, Apollo, and Worldspan

(not supported on Amadeus)

https://deemadmin.atlassian.net/l/c/wE0LsZn3

Single Fare

Wanna Get Away or Anytime

(Business Select not supported)

Same fare as searched.

(to book Anytime, the user must search for unrestricted fares)

Active (HK) segment

Only regions available in the GDS

Traveler can change/cancel on Etta

Auto ticket tracking

ATE available via SDA or Sabre ATE
(change return pre or post trip start)

single unused ticket

Change/Cancel flight segments in the GDS

Not offered:
Check-in reminder
Early bird

1. SDA - Benefits and FAQs

2. GDS only - Benefits and FAQs

3. Hybrid Solution - Benefits and FAQs

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