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Introduction
The Queue/Delivery page lets you set up conditions which must be met in order for a Passenger Name Record (PNR) to be placed in a particular queue.
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Queues copy over from Template during site creation process, you may not need to make any changes.
Reasons to why you will need to update:
Addition of another GDS
Addition to another PCC
Changes in Agency processes
Enable Pre-Trip Approval (PTA)
Supported GDS:
Amadeus
Apollo
Galileo
Sabre
Worldspan
Queue Configuration
Step 1: Customize Queue settings
To customize queue settings based on agency needs:
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Enter Record Name
Select Record Type - New, Change, Cancel, or Tentative.
Note: You may select more than one record type per queue delivery option.
Conditions and Actions
Select conditions and actions for queue delivery options for itinerary type.
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All Itineraries or select a specific itinerary type.
If you choose Selected itineraries, select one or more itinerary guidelines, such as Itineraries with at least one international segment, from the selection box. Press CTRL to select more than one.
Vendor Conditions
Select the radio button for Any airlines or Selected airlines for which airlines must be included in the itinerary condition.
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Choose how the airline participates in the itineraries (such as One selected airline must be included on all legs) from the How must these airlines participate in the itineraries dropdown menu.
Airline supports e-tickets: Select, Yes, No, or Not Applicable.
Web fare was booked by a third party provider (TravleFusion): Select, Yes, No, or Not Applicable.
Select one or more matching airline class of service: Select one or more service classes from the selection box. Press CTRL key to select more than one.
Select one or more car companies that must be included in the itinerary: Select one or more car rental companies from the selection box.
Select one or more hotel chains that must be included in the itinerary: Select one or more hotel chains from the selection box.
Date/Time Conditions
Select a ticketing deadline: None, Any day after tomorrow, today, or tomorrow.
Select the booking date/time range that should be used for itinerary evaluation: Choose start and end dates from the dropdown menus.
Select the airline flight departure, train departure, hotel check-in or rental car pickup date/time range that should be used for itinerary evaluation: Choose start and end dates from the dropdown menus.
Select the time range that the booking date must match that is prior to flight departure, train departure, hotel check-in or rental car pick-up: Choose start and end (such as Any Time or 1 hour) from the dropdown menus.
Departure Conditions
Enter one or more comma separated airport codes from which the itinerary must depart to be used for evaluation: Enter one or more airport codes separated by commas. Click the Airport Code link to find airport codes for cities.
Enter one or more comma separated train station codes from which the itinerary must depart to be used for evaluation: Enter one or more train station codes separated by commas. Click the Station Code link to find train station codes for cities.
Select one or more US states from which the itinerary must depart to be used for evaluation: Select one or more states from the selection box. Press CTRL key select more than one.
Select one or more countries from which the itinerary must depart to be used for evaluation: Select one or more countries from the selection box.
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