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How to enter a support ticket - VIDEO Password:  iem3!b7M 

Reporting an Urgent Issue

If you need to report an urgent issue, such as a site outage or an emergency involving a service failure that affects all users, and there is no workaround for the problem:

• Enter a support ticket with the priority set to P1 / "Site down/cluster down" via the support portal:  URL: https://deem.force.com/support/s/login

  • You can leave a message at 1-888-753-2580 (24 hours, 7 days a week); however, entering a ticket is the preferred method.  

  • If you cannot access the support portal, you can also email our support team: (travelcustomersuccess@deem.com). Please enter "URGENT" in the subject. 

Logging Into the Support Portal

Note: If your organization doesn't have Support Portal usernames and passwords, contact your Deem account representative.

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To log out of the Support Portal, click the arrow next to your name on the top right corner, and select Logout from the dropdown.

Logging a Case

To enter issues or requests into the Support Portal, follow these steps (all fields are required except where noted as optional):

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• Enter the specific steps to reproduce the issue in the Steps to Reproduce Error field.

• Click the Save button at the bottom to submit the case.

• A preview of the case that you created will be displayed. You can additional comments and Files at the bottom of the page.

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Viewing Cases and Adding Files

• To view cases, you can use the drop-down on the left-hand side, to choose the status of your desired case. You can also Pin the view that you prefer to use.

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