As the site administrator, you are your organization's contact point with Deem Support for requests and cases. You can use the Support Portal for the following:
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Logging Into the Support Portal
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How to enter a support ticket - VIDEO Password: iem3!b7M
Reporting an Urgent Issue
If you need to report an urgent issue, such as a site outage or an emergency involving a service failure that affects all users, and there is no workaround for the problem:
Enter a support ticket with the priority set to P1 / "Site down/cluster down" via the support portal: URL: https://deem.force.com/support/s/login
You can leave a message at 1-888-753-2580 (24 hours, 7 days a week); however, entering a ticket is the preferred method.
If you cannot access the support portal, you can also email our support team: (support@deemtravelcustomersuccess@deem.com). Please enter "URGENT" in the subject.
Logging Into the Support Portal
Note: If your organization doesn't have Support Portal usernames and passwords, contact your Deem account representative.
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To log out of the Support Portal, click the arrow next to your name on the top right corner, and select Logout from the dropdown.
Logging a Case
To enter issues or requests into the Support Portal, follow these steps (all fields are required except where noted as optional):
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Enter the specific steps to reproduce the issue in the Steps to Reproduce Error field.
Click the Save button at the bottom to submit the case.
A preview of the case that you created will be displayed. You can additional comments and Files at the bottom of the page.
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Viewing Cases and Adding Files
To view cases, you can use the drop-down on the left-hand side, to choose the status of your desired case. You can also Pin the view that you prefer to use.
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