As the site administrator, you are your organization's contact point with Deem Support for requests and cases. You can use the Support Portal for the following:
...
...
Logging Into the Support Portal
...
...
| Table of Contents | ||||
|---|---|---|---|---|
|
How to enter a support ticket - VIDEO Password: iem3!b7M
Reporting an Urgent Issue
If you need to report an urgent issue, such as a site outage or an emergency involving a service failure that affects all users, and there is no workaround for the problem:
Enter a support ticket with the priority set to P1 / "Site down/cluster down" via the support portal: URL: https://deem.force.com/support/s/login
You can leave a message at 1-888-753-2580 (24 hours, 7 days a week); however, entering a ticket is the preferred method.
If you cannot access the support portal, you can also email our support team: (support@deemtravelcustomersuccess@deem.com). Please enter "URGENT" in the subject.
Logging Into the Support Portal
Note: If your organization doesn't have Support Portal usernames and passwords, contact your Deem account representative.
...
To log out of the Support Portal, click the arrow next to your name on the top right corner, and select Logout from the dropdown.
Logging a Case
To enter issues or requests into the Support Portal, follow these steps (all fields are required except where noted as optional):
...
g. error/issue
h. city pairs,
i. dates , & specific times used,
j. class/fare type (air),
k. reference point used (hotel)
il. if this concerns a booked reservation, please also include the Deem Trip ID, process ID or date of travel.
Enter the specific steps to reproduce the issue in the Steps to Reproduce Error field.
Click the Save button at the bottom to submit the case.
A preview of the case that you created will be displayed. You can additional comments and Files at the bottom of the page.
...
Viewing Cases and Adding Files
To view cases, you can use the drop-down on the left-hand side, to choose the status of your desired case. You can also Pin the view that you prefer to use.
...