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To meet European Economic Area (EU/EEA) Revised Payment Services Directive (PSD2) requirements for Strong Customer Authentication (SCA), Deem will implement additional payment security checks, for travelers using a credit card provided by an EU merchant bank. TravelFusion Travelfusion will implement these measures, starting March 2021.
Travelers who book trips through these content providersTravelfusion, using a credit card belonging to an EU merchant bank, will see a new pop-up window with security questions from their merchant bank.
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A. Direct customers and TMCs should report issues by logging a ticket with Deem Support Customer Success in the support portal or by sending an email tosupport@deem travelcustomersuccess@deem.com.
Customers working indirectly with Deem via a TMC should report issues to their TMC.
If you are uncertain, please email support@deemtravelcustomersuccess@deem.com .
For FAQs for Travelers, click HERE.
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