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  1. Enter a full or partial first name, full or partial last name, full or partial user name, email address, or employee ID. 
  2. Optionally refine your search based on:
    1. Account type: Choose an account type (End UserSupport, or All) in the Account Type dropdown menu.
    2. Manually added users only: Click the "Show only manually added users" option.
  3. Optionally refine your search by user status by clicking the radio button for one of the following:
    • "Show only users who have not registered": Only users who haven't yet registered.
    • "Show only active users": Only active users.
  4. Click Search. The Search Results section appears with a list of names.

Advanced Search: Although Basic Search is selected by default, you can optionally click the radio button for Advanced Search and follow these steps:

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To continue to send a reminder:

 Click the Add link to select a user for processing. This will move the user from the Search Results list to the Selected Results list. Repeat this step for each user you want to send a reminder to.
Note:  Remove a name from the list by clicking the Remove button next to the user.

  1. After selecting all of the users you want to deactivate, click the Continue button. The Confirmation page appears.
  2. Click the Send Reminder Now button to send the reminder email. 

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