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You use the FTP client on your computer to log into the SFTP account in the Deem "vault". Deem provides credentials for logging in. After uploading files, enter a support case to let us know that the file has been uploaded to the vault so that we can check it for accuracy. See Entering a Support Case for instructions.
Note: For privacy reasons, you can't submit user data to Deem as a support case. You must send user data securely to an SFTP account in the vault.
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Your Deem Configuration Manager will set up the SFTP server account for your site in the Dashboard. Follow If you want to know where this resides, you can follow the instructions in FTP Servers. You can then use the server to upload user profiles as a one time upload or set up the Scheduler as described in Uploading User Profiles.
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