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Overview
Manage settings for : App upgrade intervals, calendar sync, and helpdesk information in Mobile settings.
Need to Know
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Need to Know
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Mobile settings copy over from the cloned template.
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Ability to display contact details
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Display Agency Technical Support contact details.
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for dedicated agent team and agency technical support.
Mobile settings are optional but recommended
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to provide users contact details for technical or customer support.
Settings are not customizable by groups. Helpdesk details display for all users.
Mobile Contact Details
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Task
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Configuration Steps
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Setup
To set up mobile contacts:
From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.
On the Settings tab, select Mobile Settings.
Note: Customize fields below as you wish them to appear to the customer. Below are suggestions for Helpdesk 1 and 2. If you have additional contact details and you would like to enter you can use Helpdesk 3 and 4. Helpdesk 3 and 4 can be used for those clients how have multiple countries enable to add additional contact details..
Indicate contact information for your agency, email is allowed for one of 4 contacts.
Enter helpdesk email and up to four helpdesk phone numbers with labels for each. Hint: Enter an agency dedicated agent team as your first point of contact, as
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that is likely the
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type of support needed for a traveling client.
Select Use SuperDomain Setting in Calendar Sync.
Select Save.
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The Settings tab redisplays.
Customer Experience
Customer Experience |
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The customized mobile details display in the Support section of the Deem mobile application.
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