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Amtrak Rail Services
The train travel service is integrated with the online travel booking process. It lets you set up spending policies, and guides users to appropriate train options. Tickets can be picked up at a station kiosk or emailed. You must configure Amtrak and VIA Rail in Deem if you want users to be able to book trips with those rail providers. The steps are the same for both with one minor difference as noted in the instructions below.
Note: Rail services must be enabled; see Rail Services Configuration for steps to enable/disable.
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Benefits and Need to Know
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Benefits and Need to Know
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Benefits
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Rail passive segments can be passed through to the global distribution system (GDS).
Note: Amadeus functionality does not currently support GDS write back of rail segments. If rail is enabled on an Amadeus site, the reservation is only viewable online; no GDS PNR is created.
If rail is configured on your Template site, the configuration will clone over to all new sites.
If the client does not require rail services, you can disable rail by unchecking rail within each Service Rules. Once disabled under Service Rules rail will not be offered to the client and all other configurations will not trigger.
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Need to Know
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If this is the first time the TMC has programmed Rail, please open a Deem Support Case. Deem will assist you with programming your site. If there are other scripts you may need please add them to the case.
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Amtrak and VIA Rail services are integrated with Deem’s online travel booking process. You can set up spending policies, take advantage of negotiated rates, and guide users to appropriate train options. Reward membership programs/numbers are applied to rail bookings. Amtrak Rail tickets are via email only, where as Via Rail tickets can be picked up at a station kiosk or emailed.
Important: Deem does not support multiple rail services under the same Agency Setting
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, which means you cannot combine Amtrak and
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VIA Rail under the same
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Supported GDS
Sabre
Galileo (Apollo)
Worldspan
Amadeus (No passive segment PNR write back).
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Reward membership program/number will be applied to the booking.
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Companies can manage train costs with policies and take advantage of negotiated rates.
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Agency Settings configuration.
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Via Rail - You will need to open a Deem Support
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Case . Deem will
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contact
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SilverRail on your client’s behalf to set up
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Individual credit card being used?: Yes,You will not need to open a Deem Support case, you can use your TMC Customer Identification information.
Note: If this is the first time you have enabled Amtrak please open a Deem Support Case to establish your TMC Customer Identification information.
Areas to Configuration
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Configuring Agency Settings
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customer identifiers. .
Amtrak Rail - TMC will configure using customer identifiers provided under Configurating Deem Settings for Amtrak and Via Rail.
If you have configured rail services on your template site, those settings clone to all sites you create from your template site. Best practice is to add your TMC Customer Identification information
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in your template site.
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If the client does not require rail services, you can disable rail by unchecking rail within each Service Rules. Once disabled under Service Rules rail will not be offered to the client and all other configurations will not trigger.
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You need to change the Customer Identification information
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In this instance you will need to open a Deem Support Case. Deem will work with Silver Rail to obtain the client’s Customer Identification information. Deem will then update the case with the information, or you to update the client’s site.
See attached template (top of the Wiki Article): You complete and attach to the Deem Support case.
See below instructions on how to configure Agency Settings.
On the Services tab, select Travel Agency.
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Select Agency Settings.
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Select active Agency Setting.
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Sales Location: Must be a US airport code for Amtrak services to be offered.
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Channel:
Enter the Deem-supplied Channel code (all capital letters).
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Agency Identifier:
Enter the Deem-supplied Agency Identifier (all capital letters).
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Customer Identifier:
Enter the Deem-supplied Customer Identifier (all capital letters).
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Agency Identifier:
Enter the Deem-supplied Customer Identifier (all capital letters).
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Customer Identifier:
Enter the Deem-supplied Customer Identifier (all capital letters).
Client ID Number:
in a site cloned from your template only if that site will use site payment cards (see the above section for details on opening a support case for this).
Rail passive segments are passed through to your GDS. The following GDSs are supported for both Amtrak and VIA Rail:
Sabre
Galileo (Apollo)
Worldspan
Amadeus (No passive segment PNR write back; if rail is enabled on an Amadeus site, the reservation is only viewable online and no GDS PNR is created.)
Configuring Deem Settings for Amtrak and Via Rail
To set up either Amtrak or VIA Rail, from your TMC partner dashboard, take the following steps:
From the Partner Dashboard home page, click the Settings link to the right of the site you want to update.
At the top of your Partner Dashboard, click the Services tab.
From the Travel list, click the Travel Agency link.
Click the Agency Settings link.
Click the link for the agency site for which you want to set up either Amtrak or VIA Rail. The Agency Configuration Settings page opens.
In the Host Information section shown on the example screen below, set the Sales Location. Important: Amtrak services require a US airport code. VIA Rail services require a Canadian airport code.
In the Train Support section farther down the page, complete the following fields using capital letters for all letter entries:
Noted changes as of March 24th: Amtrak configuration changes, no need
Amtrak:
Channel: WEB
Agent Identifier: DEEM
Customer Identifier: SITECARD or PERSONAL
SITECARD - Configuring a Site Payment Card, CVN number will not be required at purchase.
PERSONAL - Payment from user profile, CVN number will be required at purchase.
Client ID Number: Enter the number to be used when optional reporting is needed.
Customer DK Number: Enter the number to be used when optional reporting is needed.
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VIA Rail:
Open Deem Support Case to obtain the TMC Customer Identification information.
Channel: Provided by Deem
Agent Identifier: Provided by Deem
Customer Identifier: Provided by Deem
Client ID Number: Enter the number to be used when optional reporting is
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needed.
Customer DK Number:
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Enter the number to be used when optional reporting is needed.
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In the Amtrak /VIA Rail Specific Support
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section, complete the following:
For Add passive train segment to primary GDS?
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, select either the Yes or No
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A passive segment is a set of trip information entered into the GDS that does not cause a ticket to be issued by the GDS. For example, a user may be taking a train between cities, and although you do not use the GDS to issue the train ticket, you may want all of the trip information to be in one place for the user's benefit, and so that agents can generate itineraries or make notes.
By default, no information is saved in the GDS unless you select Yes.
See below for examples of passive segments.
button.
In the box for Message for Train support procedure and phone numbers
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, enter the message
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that will display for the user on the purchase page and on confirmation messages.
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Do not include HTML tags or use travel lingo.
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If the train support
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number for mobile
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clients is different from other support numbers, enter that mobile support number in the field for Train support phone number for mobile client.
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Scroll to the bottom of the page and
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click the Save button.
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PNR Mapping
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Clones over from Template site.
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Settings on the following tabs are cloned from your template site; you may want to verify the following settings but no additional configuration should be necessary. The following links provide more information:
See Rail PNR Editor Scripts for Deem scripts you can add to your template site and existing sites.
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Rail Private Rates
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Clones over from Template site.
Click link for further information around Rail Private Rates.
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Travel Policy
Clones over from Template site.
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Rail Private Rates:Click the Services tab. Under Private Rates, click Train Rates.
Service Rules: Click the Rules tab, the Service Rules link, and click Edit in the Travel column for each group to edit.
Travel Policy: Important: For Acela to appear you must allow users to book Business Class
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Click link for further information around Travel Policy.
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Display Configurations
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Clones over from Template site.
Click link for further information around Display Configurations.
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Service Rules
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Clones over from Template site.
Note: To enable users to book rail, you must enable it within Service Rules.
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Note: You can have all of the above steps completed, but if you do not go to service rules to enable rail the client will not have the ability to search or book Amtrak.
Click link for further information around Service Rules.
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Commit Changes and Test
Commit changes.
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Click the Services tab and then the Travel Policy link.
Click the Policy Sets link.
Click the link for the policy set to edit.
Click the link for the policy to edit (under Policy Name).
Scroll down to the Train Policy section, and select Yes for Travelers are permitted to book business class per the example below.
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Commit all changes (click the # changes not applied link at the top-right and click Commit).
After committing changes, test a booking to ensure you are seeing rail bookings on the configured provider and that they are being processed properly.
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Be sure to book refundable rates if you intend to complete a test booking.
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Passive Segments
Sabre Passive Segment
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Segment Example
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Breakdown
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0RAL2VGK1NYPBOS19DEC-LV-900A/AR-100P/NA- TRAIN 66/SI-BKD ONLINE/CF-2V123ABC
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0RAL = constant
2V = Rail code – 2V is Amtrak code
GK1 = Constant
NYP = Departure Station
BOS = Arrival station
19DEC = Travel date
-LV- = Constant
900A = Departure time /DT-=Constant
19DEC = Arrival date
/AR- = Constant
100p = Arrival time
/NA- = Constant
Amtrak = Carrier code
66 = Train number
SI-BKD ONLINE/CF-2V = Constant
ABCDEF- = Record Locator
Apollo Passive Segment
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Segment Example
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Breakdown
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02V95Y24SEPNYPPHLBK1/1035A1157A
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02V = Constant
95Y = Train number and class
24SEP = Departure Date
NYP = Departure Station code
PHL = Arrival Station code
BK1/ = Constant
1035A = Departure Time
1157A = Arrival Time
Worldspan Passive Segment
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Segment Example
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Breakdown
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TN2VMK1TRN24MAR/CC1-NYP/CC2-WAS/AN-AMTRAK 1229/TD-1000AM/TA-1130AM/CF-1234234
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TN = Constant
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2V = Carrier Code
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MK1TRN = Constant
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24MAR = Departure Date
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/CC1- = Constant
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NYP = Departure Station code
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/CC2- = Constant
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WAS = Arrival Station Code
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/AN- = Constant
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AMTRAK 1229 = Carrier Name <sp> Train number
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/TD- = Constant
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1000AM = Departure Time
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/TA- = Constant
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1130AM = Arrival Time
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/CF- = Constant
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