Background
Before Southwest became a full GDS participant, Deem implemented Southwest GDS that matched Southwest’s limited capabilities at the time. To add a full feature set that covered any gaps in functionality, Southwest Direct Access (SDA) was built. Although Southwest is now a full GDS participant, SDA is still our top recommended solution – here’s why…
Booking Southwest flights through Deem
There are five The following table outlines three options to book Southwest flights through Deem.
To remove a Southwest SDA, GDS, or hybrid option, log into a site and follow this path: Services > Travel Agency > Agency Settings > Setting Name > Ancillary Sources > Remove. Save and commit changes.
Configuration Option | Deem Rating | Search Display | Book | GDS Segment Type |
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Traveler Support | Agency Support | Other Notes | |
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Option 1 Southwest Direct Access (SDA) Supported GDSs: |
Sabre, Amadeus, Apollo, Worldspan (not supported on Travelport+) |
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Refer to SDA FAQs |
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Refer to SDA Configuration steps |
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It offers full fare and market access along with the check-in reminder feature. | Multi, all fares | Same as fare searched | Passive segment |
Traveler can change/cancel in |
Deem Auto ticket tracking Apply 2 unused tickets | Agent impersonate traveler in |
Deem or call Southwest | Benefits: Not offered: |
EarlyBird |
Option 2 |
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Sabre Bargain Finder Max (BFM)
ITA - search Southwest via ITA and book via the GDS Remove SDA or Southwest GDS configurations from Agency Settings to book this airline like other carriers. Note: this option is not applicable to sites using Sabre BFM or Travelport+ |
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. | Multi |
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-fares based on GDS Sabre & Amadeus: Apollo: Worldspan: | Same fare as |
searched
⚠ Worldspan is limited to a single fare search and book | Active segment |
Traveler can change/cancel in |
Deem Auto ticket tracking |
Sabre ATE Single unused ticket | Agent impersonate traveler in |
Deem, service booking direct in GDS, or call Southwest | Benefits: Sabre ATE Better search experience over GDS No Amadeus limitations Split tickets, book with other airlines Not offered: EarlyBird |
Option 3 |
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Hybrid option A
Search via Southwest Direct Access (SDA), book via SDA or GDS
Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan)
Click here for Hybrid Configuration steps
Sabre Bargain Finder Max (BFM) *Only available to Deem Sabre customers currently using BFM instead of ITA |
|
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Search and book active PNR segments. | Multi, |
some fares |
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🚫 Web only | Same as fare searched |
GDS fare will be used when found, otherwise SDA fare will be used
Active or passive depending on booking source
Active = GDS
Passive = SDA
Dependent on SDA vs. GDS booking source (outside of NA, booking will go to SDA)
Routes in SDA vs GDS may differ based on connections.Active segment | Traveler can change/cancel in |
Deem Auto ticket tracking ATE available via |
Sabre ATE |
SDA = 2 unused
GDS = 1 unused
Single unused ticket | Agent impersonate traveler in |
Deem, service booking direct in GDS, or call Southwest |
SDA: Agent impersonate or call Southwest
Benefits: Not offered: |
EarlyBird |
Option 4 |
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Hybrid option B
Search via Southwest Direct Access (SDA), book GDS only
Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan)
Click here for Hybrid Configuration steps
Travelport+ Web Services *Only available to Deem Travelport+ customers |
|
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Search and book active PNR segments. | Multi, |
some fares |
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Repriced if:
Web only fare
Business Select fare (Apollo/Worldspan/Amadeus)
Unsupported routes
Active segment
Only regions available in GDS
Traveler can change/cancel in Etta
Auto ticket tracking
ATE available via Sabre ATE
(change return pre or post trip start)
🚫 Web only | Same as fare searched | Active segment | Available Now: Traveler can cancel in Deem | Agent impersonate traveler in |
why this rating: this option is slower than the other options; limited fare display; not available on all GDSs
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🚫 Business Select
🚫 Web only
Same fare as searched.
(to book Anytime, the user must search for unrestricted fares)
Active segment
Only regions available in the GDS
Traveler can change/cancel on Etta
Auto ticket tracking
ATE available via Sabre ATE (change return pre or post trip start)
Single unused ticket
Agent impersonate traveler in Etta, service booking direct in GDS, or call Southwest
Check-in reminder
Deem, service booking direct in GDS, or call Southwest | Not offered: |
Option 5
GDS - Search & Book
Supported GDSs: Sabre, Apollo, and Worldspan
Not supported: Amadeus
Click here for GDS only Configuration steps
EarlyBird Coming Soon: Change in Deem Auto ticket tracking Automated Ticket Exchange Split Tickets |
Tips
Start with a Test or Demo site if you’d like to preview changes prior to deploying to customer sites.
Take screen shots of configurations, just in case you decide to revert back.
Update your template site(s) with new configurations.
For Sabre BFM, enable Branded Fare Pricing in the Agency Settings.