Versions Compared

Version Old Version 18 New Version Current
Changes made by

Dave Nygaard

Dave Nygaard

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Background

...

Background

Before Southwest became a full GDS participant, Deem implemented Southwest GDS that matched Southwest’s limited capabilities at the time. To add a full feature set that covered any gaps in functionality, Southwest Direct Access (SDA) was built. 

Booking Southwest flights through Deem

There are four The following table outlines three options to book Southwest flights through Deem.

To remove a Southwest SDA, GDS, or hybrid option, log into a site and follow this path: Services > Travel Agency > Agency Settings > Setting Name > Ancillary Sources > Remove. Save and commit changes.

Configuration Option

Deem Rating

Search Display

Book

GDS Segment Type

Region

Traveler Support

Agency Support

Other Notes

Option 1

Southwest Direct Access (SDA)

Supported GDSs:

All (

Sabre, Amadeus, Apollo, Worldspan

(not supported on Travelport+)

Click here for

Refer to SDA FAQs

Click here for

Refer to SDA Configuration steps

(red star) (red star) (red star) (red star) (red star)

(question) why this rating: This option is the easiest, fastest way to book Southwest in Deem!

Full

It offers full fare and market access

,

along with the check-in reminder feature.

Multi, all fares
(tick) Wanna Get Away
(tick) Wanna Get Away Plus
(tick) Anytime
(tick) Business Select
(tick) Web only

Same as fare searched

Passive segment

All regions serviced by Southwest

Traveler can change/cancel in

Etta

Deem

Auto ticket tracking

Apply 2 unused tickets

Agent impersonate traveler in

Etta

Deem or call Southwest

Benefits:
Check-in reminder

Not offered:

Early bird

EarlyBird

Option 2

ITA - search Southwest via ITA and book via the GDS
(like most carriers)

Remove SDA or Southwest GDS configurations from Agency Settings to book this airline like other carriers.

Note: this option is not applicable to sites using Sabre BFM or Travelport+

(red star) (red star) (red star) (red star)

(question) why this rating:

xxxxxxx

Option 3

Hybrid option A

Search via Southwest Direct Access (SDA), book via SDA or GDS

 

Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan)

Click here for Hybrid Configuration steps

 

(red star) (red star) (red star)

(question) why this rating:

xxxxxxx

Multi, all fares

Search and book active PNR segments.

Multi-fares based on GDS

Sabre & Amadeus:
(tick)Wanna Get Away
(tick)Wanna Get Away Plus
(tick) Business Select
(tick) Anytime
🚫 Web only

Apollo:
(tick)Wanna Get Away
⚠*Wanna Get Away Plus
(tick)Anytime
(tick) Business Select
🚫 Web only

Worldspan:
(tick)Wanna Get Away
🚫Wanna Get Away Plus
🚫 Business Select
🚫 Anytime
🚫 Web only

Same fare as

fare searched

GDS fare will be used when found, otherwise SDA fare will be used

 

Active or passive depending on booking source

Active = GDS

Passive = SDA

Dependent on SDA vs. GDS booking source (outside of NA, booking will go to SDA)

Routes in SDA vs GDS may differ based on connections.

searched


⚠ WGA+ fares are displayed during search, but priced down to WGA when booked

⚠ Worldspan is limited to a single fare search and book

Active segment

Traveler can change/cancel in

Etta

Deem

Auto ticket tracking

ATE available via SDA or GDS:

Sabre ATE

(change return pre or post trip start)

SDA = 2 unused
GDS = 1 unused

Single unused ticket

Agent impersonate traveler in

EttaBenefits

Deem, service booking direct in GDS, or call Southwest

SDA: Agent impersonate or call Southwest

Benefits:
Full fare details for change/cancel

Sabre ATE

Better search experience over GDS

No Amadeus limitations

Split tickets, book with other airlines

Not offered:
Check-in reminder

- exclusive to SDA bookings

Check-in reminder is not available on GDS booked Southwest flights

Option 4

Hybrid option B

Search via Southwest Direct Access (SDA), book GDS only

 

Supported GDSs: All (Sabre, Amadeus, Apollo, Worldspan)

Click here for Hybrid Configuration steps

EarlyBird

Option 3

Sabre Bargain Finder Max (BFM)

*Only available to Deem Sabre customers currently using BFM instead of ITA

(red star) (red star) (red star) (red star)

(question) why this rating:

xxxxxxx

Search and book active PNR segments.

Multi,

all

some fares
(tick)Wanna Get Away
(tick) Wanna Get Away Plus
(tick) Anytime
(tick) Business Select

- Sabre, Amadeus - not available on Apollo, Worldspan
(info) Web only - displayed during search; repriced to next available fare when selected

Repriced if:

web only fare

unsupported routes

🚫 Web only

Same as fare searched

Active segment

Only regions available in GDS

Traveler can change/cancel in

Etta

Deem

Auto ticket tracking

ATE available via Sabre ATE

(change return pre or post trip start)

Single unused ticket

Agent impersonate traveler in

Etta

Deem, service booking direct in GDS, or call Southwest

Benefits:
Split tickets, book with other airlines

Not offered:
Check-in reminder

EarlyBird

Option

5

GDS - Search & Book

Supported GDSs: Sabre, Apollo, and Worldspan

Not supported: Amadeus

Click here for GDS only Configuration steps

4

Travelport+ Web Services

*Only available to Deem Travelport+ customers

(red star) (red star) (red star) (red star)

(question) why this rating:

this option is slower than the other options; limited fare display; not available on all GDSs Single Fare

Search and book active PNR segments.

Multi, some fares
(tick)Wanna Get Away
(tick) Wanna Get Away Plus
(tick) Anytime

🚫

(tick) Business Select

🚫 Web only

Same as fare

as

searched

.

(to book Anytime, the user must search for unrestricted fares)

Active segment

Only regions available in the GDS

Available Now:

Traveler can

change/cancel on Etta

Auto ticket tracking

ATE available via Sabre ATE (change return pre or post trip start)

Single unused ticket

cancel in Deem

Agent impersonate traveler in

Etta

Deem, service booking direct in GDS, or call Southwest

Not offered:
Check-in reminder

EarlyBird

Coming Soon:

Change in Deem

Auto ticket tracking

Automated Ticket Exchange

Split Tickets

Tips

  • Start with a Test or Demo site if you’d like to preview changes prior to deploying to customer sites.

  • Take screen shots of configurations, just in case you decide to revert back.

  • Update your template site(s) with new configurations.

  • For Sabre BFM, enable Branded Fare Pricing in the Agency Settings.