You must configure Amtrak and VIA Rail in Deem if you want users to be able to book trips with those rail providers. The steps are the same for both with one minor difference as noted in the instructions below.
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Amtrak and VIA Rail services are integrated with Deem’s online travel booking process. You can set up spending policies, take advantage of negotiated rates, and guide users to appropriate train options. Reward membership programs/numbers are applied to rail bookings. Amtrak Rail tickets are via email only, where as Via Rail tickets can be picked up at a station kiosk or emailed.
Important: Deem does not support multiple rail services under the same Agency Setting, which means you cannot combine Amtrak and VIA Rail under the same Agency Settings configuration.Important: You will need to open a Deem Support Case for configuration if any of the following apply:
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Amtrak Via Rail - TMC will configure using customer identifiers provided under Configurating Deem Settings for Amtrak and Via Rail.Via Rail - Open Deem Support TicketYou will need to open a Deem Support Case . Deem will contact SilverRail on your client’s behalf to set up customer identifiers. .
Amtrak Rail - TMC will configure using customer identifiers provided under Configurating Deem Settings for Amtrak and Via Rail.
If you have configured rail services on your template site, those settings clone to all sites you create from your template site. Best practice is to add your TMC Customer Identification information in your template site. You need to change the Customer Identification information in a site cloned from your template only if that site will use site payment cards (see the above section for details on opening a support case for this).
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From the Partner Dashboard home page, click the Settings link to the right of the site you want to update.
At the top of your Partner Dashboard, click the Services tab.
From the Travel list, click the Travel Agency link.
Click the Agency Settings link.
Click the link for the agency site for which you want to set up either Amtrak or VIA Rail. The Agency Configuration Settings page opens.
In the Host Information section shown on the example screen below, set the Sales Location. Important: Amtrak services require a US airport code. VIA Rail services require a Canadian airport code.
In the Train Support section farther down the page, complete the following fields using capital letters for all letter entries:
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In the Amtrak /VIA Rail Specific Support section, complete the following:
For Add passive train segment to primary GDS?, select either the Yes or No button.
In the box for Message for Train support procedure and phone numbers, enter the message that will display for the user on the purchase page and on confirmation messages. Do not include HTML tags or use travel lingo.
If the train support number for mobile clients is different from other support numbers, enter that mobile support number in the field for Train support phone number for mobile client.
Scroll to the bottom of the page and click the Save button.
Settings on the following tabs are cloned from your template site; you may want to verify the following settings but no additional configuration should be necessary. The following links provide more information:
See Rail PNR Editor Scripts for Deem scripts you can add to your template site and existing sites.
Rail Private Rates:Click the Services tab. Under Private Rates, click Train Rates.
Service Rules: Click the Rules tab, the Service Rules link, and click Edit in the Travel column for each group to edit.
Travel Policy: Important: For Acela to appear you must allow users to book Business Class:
Click the Services tab and then the Travel Policy link.
Click the Policy Sets link.
Click the link for the policy set to edit.
Click the link for the policy to edit (under Policy Name).
Scroll down to the Train Policy section, and select Yes for Travelers are permitted to book business class per the example below.
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