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This guide details the Deem settings that must be set up or copied over when you change from one GDS to another or add a second GDS to a site.
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I don’t understand whether the user is supposed to start by creating a new site, cloning an existing site, or editing an existing site in order to switch to a new GDS. This topic discusses how to set up a new site but isn’t explicit about where the new site comes from. Help!!
I don’t understand the need for a separate topic on this subject. How is this different from either setting up a new site or cloning an existing site and making changes per Implementation - Cloning Guide?
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This guide details the Deem settings that must be set up or copied over when you change from one GDS to another or add a second GDS to a site.
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You can download the checklist above to keep track of the settings as you update them (click on the document, then click the cloud symbol in the top-right to download, save, or print).
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You can leave all clients active and functioning in your current GDS until you have fully converted to the new GDS, which gives you the ability to configure more than one GDS or PCC.
Important: After you convert your Deem site settings to the new GDS, users will no longer have access to bookings from the previous GDS.
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If this is the first time converting from one GDS to another or adding a second GDS to a site, we recommend the following:
Start by cloning your site. Complete the conversion in the cloned site and test extensively.
Once you are satisfied with the results on your cloned site, then start configuring sites that need to be converted. You can copy and paste the information from your cloned and tested site to your active sites.
The Partner Dashboard does not support copying the settings for Agency Settings, Queues, or Custom PNR from your existing site, as you can with Travel Policy or Display Configuration. You must manually copy and paste each line of data for each area. You can then change the output to the new GDS format.
You can leave your previous GDS configurations in Deem in case you need to revert or refer to them later.
Prerequisites
Important:
To convert to another GDS or set up a new GDS, you must first open a Deem support case and carry out the steps for the new GDS described in GDS Emulation Process.
For any of the following steps in which you copy and paste settings from one Deem page to another, you must use either two different browsers, or the same browser with an additional, incognito window open. To open an incognito window:
In Google Chrome, click the three vertical dots in the upper-right corner and select New Incognito Window. Or use the keyboard shortcut Ctrl+Shift+n in Windows/Linux, or Shift+⌘+n in the macOS.
In Mozilla Firefox, select the Firefox menu in the upper-right corner and select New Private Window. Or use the shortcut Ctrl+Shift+p for Windows/Linus or Shift+⌘+p in the macOS.
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I reorganized this topic per Dave’s comment on mandatory and “other considerations” steps. Please verify this reorg is in line with that comment.
Mandatory Deem Site Configuration Settings
The following Deem settings are the minimum site configuration settings required for a GDS conversion. The instructions in the following sections outline the broad steps necessary to switch to a new GDS. Follow the links for detailed instructions.
Custom PNR
Deem does not clone Custom PNRs when you clone a site, so you must manually copy and paste the information from your existing Custom PNR to the new one. For the new GDS, change the output (format line is written to the GDS) as well as the GDS source. Start by creating the new Custom PNR for the new GDS and/or PCC, as you need to assign it to Agency Settings later.
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From your Partner Dashboard, click the Services tab. Under the Travel heading, select Travel Agency.
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Select Custom PNR.
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Select Add a New PNR Configuration.
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In the PNR Set Name field at the top, enter a name for the new PNR mapping.
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Select Add PNR Line.
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Complete the PNR line as follows:
Line No.: Use same line number from your original mapping.
PNR Field Type: Select the same field type as in your original mapping.
Custom PNR Requirement: Copy and paste the script from your original mapping.
Leave Requirement Type set to Script if you are entering a script.
GDS: Select the new GDS.
Examples:
In Apollo, enter the company profile with MVT\/Company Profile
In Sabre, enter the company profile as N*-PCC-Company Profile Name#nm
In Apollo, enter the TAW line as T:TAU\/
In Sabre, enter the TAW line as 7TAW
In Galileo, enter the TAW line as T.TAU
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If this is the first time converting from one GDS to another or adding a second GDS to a site, we recommend the following:
Start by cloning your site. Complete the conversion in the cloned site and test extensively.
Once you are satisfied with the results on your cloned site, then start configuring sites that need to be converted. You can copy and paste the information from your cloned and tested site to your active sites.
The Partner Dashboard does not support copying the settings for Agency Settings, Queues. For these areas you must re-enter the data or manually copy and paste each line of data. You can then change the output to the new GDS format.
You can leave your previous GDS configurations in Deem in case you need to revert or refer to them later.
Prerequisites
Important: To convert to another GDS or set up a new GDS, you must first open a Deem support case and carry out the steps for the new GDS described in GDS Emulation Process.
For any of the following steps in which you copy and paste settings from one Deem page to another, you must use either two different browsers, or the same browser with an additional, incognito window open. To open an incognito window:
In Google Chrome, click the three vertical dots in the upper-right corner and select New Incognito Window. Or use the keyboard shortcut Ctrl+Shift+n in Windows/Linux, or Shift+⌘+n in the macOS.
In Mozilla Firefox, select the Firefox menu in the upper-right corner and select New Private Window. Or use the shortcut Ctrl+Shift+p for Windows/Linus or Shift+⌘+p in the macOS.
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Mandatory Deem Site Configuration Settings
The following Deem settings are the minimum site configuration settings required for a GDS conversion. The instructions in the following sections cover the minimum steps necessary to switch to a new GDS. Follow the links for more details on that area.
Custom PNR
Deem now has the option to Export/Import a Custom PNR from one site to another as well as within the same site. For the new GDS, change the output (the format in which the line is written to the GDS) as well as the GDS source. Start by creating the new Custom PNR for the new GDS and/or PCC, as you must select it later in Agency Settings.
Follow steps to Export/Import Custom PNR.
Change script output format to new GDS formats.
When finished, click the Save button at the bottom of the page.
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Queue/Delivery Options
Next, configure Queue and Delivery Options for the new GDS or PCC. You will also need to assign select these to later for Agency Settings.
Deem supports copying each queue option, which allows you to minimize the necessary updates.
First, set up your queue options:
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Next, add the new queues to a set, which allows you to assign a set of queues to the appropriate Agency Settings:
On the Queue/Delivery Options page, click the Back to Queue/Delivery Options link at the top left.
Select Queue/Delivery Option Sets.
Select Add A New Queue/Delivery Options Set.
In the Set Name field at the top, enter a name for the set.
At the bottom of the page, click the Add Option button.
Add queues one at a time:
Click the radio button next to one queue to add to the set.
Click Ok & Add Another, then add one more queue.
After adding all queue options, click either the OK or Done button.
Click the Save button to save the set.
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Deem does not support cloning the existing Agency Settings, so you must either re-enter or manually copy and paste the information from your site’s existing Agency Settings tab to the new onesite. Be sure to update GDS-specific details to the new GDS/PCC.
On Click the Services tab, select Travel Agency.
Select Agency Settings.
Select Add A New Agency Setting.
Complete the Agency Settings form. At a minimum, configure all of the following in Agency Settings:
New GDS/PCC.
Assign new GDS/PCC PNR mapping.
Travelfusion and other Ancillary Sources.
PNR Acquisition queues.
Assign new GDS/PCC Queue set.
Assign new PNR fail queue for voids and refunds.
Negotiated rates for Air.
Assign new queues for Pre-Trip Approval (PTA), if client is set up with PTA.
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Examples:
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Host Information, enter appropriate GDS information related to new GDS.
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Add Ancillary Sources, copy configured in the original Agency Settings.
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Under the Travel heading, select Travel Agency.
Select Agency Settings.
Select Add A New Agency Setting.
Complete the Agency Settings form. At a minimum, configure all of the following, copying settings from the original site as necessary; see Agency Settings for additional details:
In the Host Information section:
GDS: Select the new GDS for this site.
TA Group: Select a terminal address group from on the list populated after selecting a GDS.
Pseudo-City Code: Enter the PCC for this site.
Default Queue: Enter a default queue.
Sales Location: Enter the sales location.
In the PNR Configuration section:
Booking Configuration:Select the new PNR mapping from list.
PNR Synchronization Settings: Configure new PCC and queues; see PNR Synchronization/Acquisition.
Passive Segment Processing: Not typically configured. If you do need to configure and need instructions, open a Deem Support Case.
Air Pricing: Configure as needed for GDS.
Negotiated Rates: Configure new air negotiated rates if your client has them, if not leave this field blank.
Train Support:Copy as configured in the original Agency Settings.
PNR Configuration
Booking Configuration, Select new PNR mapping from list.
PNR Synchronization Settings, configure new PCC and queues.
Please click link for further information PNR Synchronization/Acquisition.
Passive Segment Processing, not typically configured, but if you do need this configured and do not know how, please open a Deem Support Case.
Air Pricing, configure as needed for GDS.
Negotiated Rates, configure new air negotiated rates if your client has them, if not leave field blank.
Train Support, copy configured in the original Agency Settings.
Queue/Delivery Options, select appropriate Queue set from list.
Urgent Queue for Actioning Voids/Refunds
Enter PCC and queue where you would like reservations to drop, if PNRs failed change/cancel and successful void or refunds.
Pre-Trip Approval (PTA) Setting, update only if site has PTA set up, enter queues and PCC for new GDS.
Select Save.
Service Rules
Update Service Rules as needed. Apply appropriate Service Rules to Test Group.
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Do these user groups copy over from the cloned site? Should service rules be set up only after a test user group is tested per the end of this topic?
ETSI Profile Synch
Set up profile mapping for the new GDS/PCC, whether it is your own TMC profile or a third party product. See ETSI Profile Synch for details.
Web Services
You will need to update your Web Services to accommodate the new GDS formats. You will need to open a Deem Support Case to have new Web Services set up.
For Amadeus, Galileo/Travelport+, or Sabre, you must configure new Web Services.
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Please clarify whether whether Web services require a Deem support case, or the procedure here, or both - ???
Amadeus
Configure Amadeus Web Services
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On the Partner Dashboard/Console. select Configuration tab.
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Queue/Delivery Options:
Options Set: Select a queue set.
Urgent Queue for Actioning Voids/Refunds: Enter the PCC and queue for reservations in the case of PNRs that fail to change or cancel, and successful void or refunds.
Pre-Trip approval setting: Update only if the site has pre-trip approval set up; if so, enter the queues and PCC for the new GDS.
After completing all required fields, marked with *, click the Save button at the bottom of the page when finished.
ETSI Profile Synch
Set up profile mapping for the new GDS/PCC, whether it is your own TMC profile or a third party product. See Configure Profile Mapping in ETSI Profile Synch for details.
Web Services
For Amadeus, Galileo/Travelport+, or Sabre, you must update your Web Services for the new GDS formats, and then configure a web services set. You will need to open a Deem Support Case to have new Web Services set up.
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Amadeus
Take the following steps to configure Amadeus Web Services:
On the Partner Dashboard home page that lists all company sites. select the Configuration tab.
Under Service/Transaction Fees,select Manage Supplier Web Service Credentials List.
Select Add A New Supplier Web Service Credentials.
On the Supplier Web Service Credentials page, complete all fields:
Name: Enter a name for these credentials.
Supplier: Select Amadeus Web Services
Web Services Access Point: Enter the information provided by Amadeus.
User Name: Enter the information provided by Amadeus.
Password: Enter the information provided by Amadeus.
Click the Save button.
Next, see below to configure the web services set.
Galileo/Travelport+
Take the following steps to configure Galileo/Travelport+ Web Services:
On the Partner Dashboard home page that lists all company sites. select the Configuration tab.
Under Service/Transaction Fees,select Manage Supplier Web Service Credentials List.
Select Add A New Supplier Web Service Credentials.
Select Supplier from menu.
Complete Form: All Fields are required.On the Supplier Web Service Credentials page, complete all fields:
Select Back to OverviewName: Enter Web Service Namea name for the credentials.
Supplier: Amadeus Select Travelport JSON Web Services
Web Services Access Point: Provided by Amadeus
User Name: Provided by Amadeus
Password: Provided by Amadeus
Select Save
Group: Enter the access group name provided by Travelport.
Click the Save button.
Next, see below to configure the web services set.
Galileo/Travelport+
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Sabre
Take the following steps to configure Sabre Web Services:
On the Partner Dashboard /Consolehome page that lists all company sites. select the Configuration tab.
Under Service/Transaction Fees,select Manage Supplier Web Service Credentials List.
Select Add A New Supplier Web Service Credentials.
On the Supplier Web Service Credentials page, complete all fields:
Select Supplier from menu
Complete Form: All Fields are required
Name: Enter Web Service Name.
Supplier: Travelport JSON Web Services.
Access Group: Provided by Travelport.
Select Save.
- Select Back to Overview
Name: Enter a name for the credentials.
Supplier: Select Sabre Web Services
Pseudo City Code: Enter the main pseudo city code (PCC).
If you have more then one PCC you must to connect each of them to this main iPCC:
User Name: (EPR): Enter the Sabre-provided EPR.
Password: Enter the Sabre-provided password.
Pseudo City Code: Enter the main PCC.
Click the Save button.
Next, see below to configure the web services set.
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the Web Services Set
On the Partner Dashboard /Console. select Configuration tab.
Under Service/Transaction Fees select Manage Supplier Web Service Credentials List.
Select Add A New Supplier Web Service Credentials
Select Supplier from menu
Complete Form: All Fields are required
Name: Provide Name of Web Services.
Supplier: Sabre Web Services.
Pseudo City Code: Enter Main Pseudo City Code (PCC).
If you have more then one PCC you must to connect each of them to this main iPCC:
User Name: (EPR): Enter Sabre provided EPR.
Password: Enter Sabre provided password.
Pseudo City Code: Enter Main Pseudo City Code (PCC).
After completing the form click the Save button.
Select Back to Overview.
Next, see below to configure the web services set.
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Select Manage Supplier Web Service Credentials Set.
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If Web Service set already exists, select the set name.
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If Web Services set does not already exist, Select Add A New Supplier Web Service Credentials Set.
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Enter Supplier Web Service Credentials Set Name if this is a new set.
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Select Add Supplier Web Services Credentials.
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Select Radio button to the left of Web Service to be added to the set and select OK.
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Select Save.
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Select Back to Overview.
Note: If the Web Service Set is new you will need to continue with next steps and ensure that the set has been assigned to the domain group(s)s. You can take the following steps to ensure set has been applied to the appreciate domain group(s) as well.
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Select Apply Supplier Web Service Credentials to Domain Groups.
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Select Web Service.
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Select All Domains from Domain Groups Not Applied, and than select Add.
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All Domains will move to Assigned Domain Groups.
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Select Save.
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Commit Changes.
Optional Deem Site Configuration Settings
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home page that lists all company sites. select the Configuration tab.
Under Service/Transaction Fees,select Manage Supplier Web Service Credentials Sets.
Take one of the following steps as needed:
To add a new set, click Add A New Supplier Web Service Credentials Set link. Name the new set
To edit an existing set, click the set name.
To start adding credentials, click the Add Supplier Web Services Credentials button.
On the Supplier Web Services Credentials Sets page, select the radio button next to the name of the web services credentials to add to this set and click the OK button.
Click the Save button.
Select Back to Overview at the top left.
Note: If the Web Service Set is new you will need to continue with next steps and ensure that the set has been assigned to the domain group/sUnder Service/Transaction Fees,select Apply Supplier Web Service Credentials to Domain Groups.
Select the name of the newly configured web services set.
In the Domain Groups Not Assigned box, select All Domains and click the Add button to move it to the Assigned Domain Groups box.
Click the Save button.
Commit all changes (click the # changes not applied link at the top-right and click Commit).
Optional Deem Site Configuration Settings
The following Deem settings can be configured at a later time, or may be optional for your site.
Service Rules
Service Rules copy over from your cloned site. Update Service Rules as needed:
At the top of your Partner Dashboard, click the Rules tab.
Click the Service Rules link.
Select a user group name to edit as needed.
Save any changes.
Note: You can now Import Service Rules from existing rules configured on the site.
Private Rates
Configure all of the following Private Rates areas:
Air Private Rates: Update first in Agency Settings and ensure the private rates are loaded into your GDS. If different from the Agency Settings, also update in Air Private Rates.
Car Private Rates: Generally these do not change from one PCC to another.
Hotel Private Rates: Ensure these are updated in your Partner Dashboard and are loaded into your GDS.
Specifically, for air, car, and hotel, you need to check whether your the private rate code has changed. If so, you should create a new list/set.
Preferred Hotels
Ensure the preferred properties are updated to the new HOD and Chain codes in the new GDS. Although you aren’t required to upload a new list, as Deem will convert it to the other GDS, but it is best practice to verify the preferred properties are accurate by updating the Preferred Hotel upload file:
Extract current preferred hotels.
Validate preferred hotels are current client preferred hotels.
Change the HOD to match the new GDS.
Upload new Preferred Hotel.
Note: Keep the original preferred hotel upload file until you have completed your testing of the new GDS configuration and testing.
Test the New Configuration
Important: As with any new configurations or changes you must test the new site:
Ensure that everything is working as anticipated.
Apply changes to appropriate Service Rules/Groups once you are sure the configuration changes are correct, and you are ready to convert to the new GDS or PCC.
Re-Test to make sure that each group is functioning properly,
Create a test group
Configure a test group, as you should test the new GDS configuration before enabling it for all users. See Create User Groups.
Create Test Group to test configuration before launching to all travelers within site:
Click link to see full process on how to create Groups.
Create Test group by using the Add test user to new test Group.
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Note: Keep the original preferred hotel upload file until you have completed your testing of the new GDS configuration and testing.
Test the New Configuration
Important: As with any new configurations or changes you must test the new site:
Ensure that everything is working as anticipated.
Apply changes to appropriate Service Rules/Groups once you are sure the configuration changes are correct, and you are ready to convert to the new GDS or PCC.
Re-Test to make sure that each group is functioning properly,
Create a Test Group
Configure a test group, as you should test the new GDS configuration before enabling it for all users. Be sure to apply your site’s Service Rules to the test group. See Create User Groups for details.
Create Test Group to test configuration before launching to all travelers within site:
In the Partner Dashboard for the site you are editing, click the Groups tab.
At the upper-right, click Add A New Group.
In Group Name, enter a name for the group; you may want to use a test-related name for quick reference.
Make selections in the Group Use section as appropriate.
Add a test user to the new test group.
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