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To download above documents:
Click on desired document
Click on cloud symbol in the upper right-hand corner of your screen, this will allow you to download, save and/or print
This section describes how contact information can be displayed to mobile device users.
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Need to Know
Need to Know |
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Mobile Contact Details
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Task
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Configuration Steps
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Setup
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Click Settings tab
Click Mobile Settings
Note: Customize fields below as you wish them to appear to the customer. Below are suggestions for Helpdesk 1 and 2. If you have additional contact details you would like to enter you can use Helpdesk 3 and 4.
Reauthorization Interval: Number of days before the user will be forces to log in again. Between 1 and 90 days
Helpdesk Email: Enter dedicated agent team email address, as many times the client will need help while traveling with a current reservation.
Helpdesk 1 Phone: Enter dedicated agent team phone number
Helpdesk 1 Phone Label: Enter Dedicated Agent Team (customize as you wish)
Helpdesk 2 Phone: Enter Online Support Team phone number incase of technical issues
Helpdesk 2 Phone Label: Enter Online Support (customize as you wish)
Helpdesk 3 Phone:
Helpdesk 3 Phone Label:
Helpdesk 4 Phone:
Helpdesk 4 Phone Label:
Calendar Sync: Select Superdomain Settings
Car Service Only Mode: Select Superdomain Settings
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Customer Experience
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Task
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Customer Experience
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Travel Alert
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Click Support icon
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On this page:
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Overview
Manage settings for App upgrade intervals, calendar sync, and helpdesk information in Mobile settings.
Need to Know
Mobile settings copy over from the cloned template.
Ability to display contact details for dedicated agent team and agency technical support.
Mobile settings are optional but recommended to provide users contact details for technical or customer support.
Settings are not customizable by groups. Helpdesk details display for all users.
Mobile Contact Details
To set up mobile contacts:
From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.
On the Settings tab, select Mobile Settings.
Enter helpdesk email and up to four helpdesk phone numbers with labels for each. Hint: Enter an agency dedicated agent team as your first point of contact, as that is likely the type of support needed for a traveling client.
Select Use SuperDomain Setting in Calendar Sync.
Select Save. The Settings tab redisplays.
Customer Experience
The customized mobile details display in the Support section of the Deem mobile application.
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