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Troubleshooting Hint: If you are having trouble logging in to the Deem mobile app or are unable to complete a search, check to make sure the app is set to use cellular data when not connected to Wi-Fi.
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Mobile Settings
Note: To enable mobile app support for a super domain, enter a support case with Deem requesting mobile app support. See /wiki/spaces/EN/pages/14712856 for instructions. After enabling mobile app support for the super domain, as a site administrator you can use the Mobile Settings tab to configure mobile for each site in the super domain.
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The mobile rules enable or disable mobile app access for a group of users.
Tip: To learn how to set up and manage groups, see Groups Tab for Managing Groups.
Click the Mobile Rules link under the Rules tab. The Rules | Mobile Rules page appears. Each Group row shows the following in the Rule column:
- Add link indicates there is currently no mobile rule established for the group.
- Edit link in green indicates there is a mobile rule established for the group and it is active.
- Edit link in yellow indicates that although there is a mobile rule established for the group, it is inactive.
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To add or edit mobile rules, follow these steps:
- Click the Add or Edit link in the Rule column for the group (either a named group, or the Everyone group).
- Enter or edit the Description that describes the intent of this rule, and click the Activate Rule checkbox to make the rule active.
- Scroll down to the “Then” section of the page, and click the Mobile Beta checkbox.
- Click the Save button.
Note: To commit all of your changes after saving them, click the changes not applied link at the top of the page. The Commit Changes page appears. Click the Commit button.
To install and activate the mobile app from your desktop or laptop, follow these steps:
- Click the settings icon (
) at the top right hand corner of the page. - Click Mobile from the list. The Download page appears.
- Click the Activate button for the mobile app you want to use:
- iPhone: The iPhone app is downloaded from the App Store. You can use the app on any iOS device, including an iPad.
- Android: Click the Android devices link to see which Android devices are supported.
- Mobile Web for SmartPhones: Use with a smartphone that has an Internet browser, such as a Windows Mobile device or Blackberry.
- The Download dialog appears.
- Enter an email address in the "Send a download link" field. This should be an email account you can access from your mobile device.
- Click Go. You will receive an email message on your mobile device. A confirmation appears with the message that the email was sent.
- Click Done.
- Click the link in the email on your mobile device to start the download and activation process.
Tips:
- The confirmation also includes a link for manually downloading the app, in case you can't use the email on your mobile device.
- Users can also download the app directly from the Apple App Store (iOS) or Google Play Store (Android).
- To upgrade from the previous version of the app, iOS (iPhone, iPod touch, or iPad) users can choose to automatically update the app. See this Wikihow article to learn how to set up automatic update.
- To upgrade from the previous version of the app, Android users must download a new app from the Google Play Store. See this Androidcentral article to learn how to download an app.