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Note: A garbage can with a red X indicates a group is applied to rules.
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Before testing, validate the Service Rules that are activated and enabled for each group. A garbage can with a red X indicates a group is active.
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To confirm a group is enabled:
Access a user accountSelect the Users tab.
From the User tab, select Select Edit User to display the Users screen.
Select Support Information.
Scroll to the bottom of the Support Information screen to Enabled Services (Group Name).
Confirm that the desired group is enabled.
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