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As the site administrator, you are your organization's contact point with Deem Support for requests and cases. You can use the Support Portal for the following:

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  • Enter a support ticket with the priority set to P1 / "Site down/cluster down" via the support portal:  URL: https://support.deem.force.com/support/s/login

    • You can leave a message at 1-888-753-2580 (24 hours, 7 days a week); however, entering a ticket is the preferred method.  

    • If you cannot access the support portal, you can also email our support team: (travelcustomersuccess@deem.com). Please enter "URGENT" in the subject. 

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Use the Support Portal to log a case (submit issues and requests). 

  • Log into the Support Portal (https://deem.support.com) with the Support Portal

  • With your Support Portal username (first.last.deem).

  • Click Forgot Password.

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