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To download above documents:
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When a user cancels a non-refundable ticket that originated online. Deem captures the ticket information and places it into the database for future use.
When a user calls an agent directly to cancel a non-refundable ticket that originated online, the PNR is queued back to Deem’s designated queue.
After the travel date, Deem checks the status of the ticket, and if all flight coupons still contain an “Open” status, the ticket is placed into the unused ticket database.
Notes:
A ticket will not be evaluated for the unused ticket bank if the PNR is not completely empty.
If a PNR has air/hotel and the user cancels the air, the unused ticket will not be evaluated until the hotel is used or canceled.
Validated versus Non-Validated Tickets
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There are 3 ways a validated unused ticket is placed into the unused ticket database:
On the search results page, an unused ticket icon is placed below the applicable carrier in the matrix.
On each applicable search result page for both validated and non-validated tickets. This is to remind the user they have an unused ticket that can be applied to their new trip.
Unused Ticket tab, located at the top of the home page.
Validated Unused tickets are offered on single carrier, non-refundable itineraries where the exchange would result in an even exchange or additional collection. This is supported for the following carriers only: American (AA), Alaska (AS), Delta (DL), Frontier (F9), United (UA), US Airways (US) and Southwest SDA only (WN).
Non-validated tickets are offered on any single carrier, non-refundable itineraries which could result in an even exchange, additional collection or residual balance.
Policy can be configured to require a user to fly a carrier where an unused ticket can be applied when all other conditions compared to other carriers are in policy.
When more than one unused ticket is available, the administrator can define whether the ticket closest to expiration is used or the ticket closest to the fare is used. See Booking, Change and Cancellation Configuration for more information.
If the ticket is an online validated ticket, using the setting on the display config (value vs. nearest expiration date), the system will pre-filter tickets to not offer tickets that have a higher value than what is needed for the new trip.
If it is an offline non-validated ticket, using the setting on the display config (value vs. nearest expiration date) the system will not pre-filter tickets with a residual value. It is up to the agency to determine exchange applicability per airline / per instance.
Creating an Upload
Download Template
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Select the Profiles tab.
Click
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Download Templates.
Click
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Download Template with Instructions (Excel)
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Note: The downloaded file contains
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a template,
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instructions, and database values.
Upload Key
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See the attached example in this article
Upload for individual Client Site or SuperDomain
Upload to Client Site
Access client’s site.
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Select the Profiles tab
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.
Click
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Schedule Unused Ticket Upload.
Schedule Options
Click on Schedule and select schedule interval
Start Date: Select date you would like the schedule to begin
Time: Select time you would like the Deem vault to pick up file
Duration: Click on No End Date
Job Options
Job Description: Enter the SiteID
Job Completion Email: Enter the email address of those you would like to receive the job completion email. If more than one recipient, separate with a comma.
File Options
Secured FTP: You
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must open a case with Deem if you do not already have an SFTP set up with Deem for automatic unused ticket feeds:
When opening the case,
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provided the following information:
Unused ticket vault at a site level
Company Name
SiteID
Once the case is created
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, complete the task of scheduling your upload.
Vault will be set up by Deem and you will be provided a password to establish the connection between the Deem SFTP vault and the system you are using for the unused ticket feed (for example, Magnatech)
Remote File / File Name Pattern:
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Enter the file name.
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Name the file siteID_$yyyy$mm$dd.csv
Note: You will need to ensure the file itself has the same naming convention.
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For example, malissademo-deem_20220921.csv
Click
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Submit.
Upload to SuperDomain
Open case with Deem Support to have Vault set up
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. A password to Vault is provided to create a connection between the system used to upload the unused
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tickets.
Third-Party Upload Systems
Magnatech
How are unused Unused validated tickets are added to the database ?
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by providing the following items to Magnatech:
SiteID
UserName criteria
What you would like to have included in the upload or removed from upload:
Ticket value threshold such as those tickets under a certain value
MCO
Unused Tickets without full ticket number
Vault information:
Location/Name
Password