You must configure Amtrak in Deem if you want users to be able to book trips with Amtrak.
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Amtrak rail travel services are integrated with Deem’s online travel booking process. You can set up spending policies, take advantage of negotiated rates, and guide users to appropriate train options. Reward membership programs/numbers are applied to rail bookings. Tickets can be picked up at a station kiosk or emailed.
Important: You will need to open a Deem Support Case for Amtrak configuration if any of the following apply:
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You want to enable a company site card for use with Amtrak. Deem will contact SilverRail on your client’s behalf to set up customer identifiers. (Not required if you are using only individual credit cards; you can use your TMC Customer Identification information.)
Important: Deem does not support multiple rail services under the same Agency Setting, which means you cannot combine Amtrak and VIA Rail under the same configuration.
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In the Host Information section, set the Sales Location per the example below. Important: Amtrak services require a US airport code here.
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In the Train Support section, complete the following fields using capital letters for all letter entries:
Channel: Enter the Deem-supplied channel code in all caps.
Agent Identifier: Enter the Deem-supplied agent identifier code in all caps.
Customer Identifier: Enter the Deem-supplied customer code in all caps.
Client ID Number: Enter the number to be used when optional reporting is needed.
Customer DK Number: Enter the number to be used when optional reporting is needed.
In the Amtrak Specific Support section, complete the following fields:
For Add passive train segment to primary GDS?, select either the Yes or No button.
In the box for Message for Train support procedure and phone numbers, enter the message that will display for the user on the purchase page and on confirmation messages. Do not include HTML tags or use travel lingo.
If the train support number for mobile clients is different from other support numbers, enter that mobile support number in the field for Train support phone number for mobile client.
Scroll to the bottom of the page and click the Save button.
Settings on the following tabs are cloned from your configuration template site; you may want to verify settings in the following places these but no additional configuration should be necessary. The links below provide more information on the these settings available on each tab.
Rail PNR Editor Scripts ( for Deem has provided scripts you can add to your template site and existing sites.)
Rail Private Rates:Click the Services tab. Under Private Rates, click Train Rates.
Service Rules: Click the Rules tab, the Service Rules link, and click Edit in the Travel column for each group to edit.
Travel Policy: Click the Services tab and then the Travel Policy link.
Important: For Acela to appear you must allow users to book Business Class.
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Finally, commit all changes.
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Last, Test Commit all changes: At the upper-right of the screen, click the link noting the changes not applied to access the Commit Changes page, and click the Commit button.
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After committing changes, test a booking to ensure you are seeing rail bookings and that they are being processed properly. Be sure to book refundable rates if you intend to complete a test booking.
Passive Segment Examples
Sabre Passive Segment
Segment example | Breakdown |
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0RAL2VGK1NYPBOS19DEC-LV-900A/AR-100P/NA- TRAIN 66/SI-BKD ONLINE/CF-2V123ABC |
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Apollo Passive Segment
Segment example | Breakdown |
|---|---|
02V95Y24SEPNYPPHLBK1/1035A1157A |
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Worldspan Passive Segment
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Segment example
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Breakdown
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TN2VMK1TRN24MAR/CC1-NYP/CC2-WAS/AN-AMTRAK 1229/TD-1000AM/TA-1130AM/CF-1234234
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TN = Constant
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2V = Carrier Code
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MK1TRN = Constant
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24MAR = Departure Date
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/CC1- = Constant
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NYP = Departure Station code
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/CC2- = Constant
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WAS = Arrival Station Code
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/AN- = Constant
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AMTRAK 1229 = Carrier Name <sp> Train number
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/TD- = Constant
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1000AM = Departure Time
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/TA- = Constant
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1130AM = Arrival Time
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/CF- = Constant
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