You must configure VIA Rail in Deem if you want users to be able to book trips with VIA Rail.
Note: Rail services must be enabled; see Rail Services Configuration for steps to enable/disable.
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Benefits and Need to Know
VIA Rail services are integrated with Deem’s online travel booking process. You can set up spending policies, take advantage of negotiated rates, and guide users to appropriate train options. Reward membership programs/numbers are applied to rail bookings. Tickets can be picked up at a station kiosk or emailed.
Important: Deem does not support multiple rail services under the same Agency Setting, which means you cannot combine Amtrak and VIA Rail under the same configuration.
Important: You will need to open a Deem Support Case for VIA Rail configuration if any of the following apply:
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Sabre
Galileo (Apollo)
Worldspan
Amadeus (No passive segment PNR write back; if rail is enabled on an Amadeus site, the reservation is only viewable online and no GDS PNR is created.)
Configuring Deem Settings for VIA Rail
To set up VIA Rail, from your TMC partner dashboard, take the following steps:
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In the Host Information section, set the Sales Location per the example below. Important: VIA Rail services require a Canadian airport code here.
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Rail PNR Editor Scripts for Deem scripts you can add to your template site and existing sites.
Rail Private Rates:Click the Services tab. Under Private Rates, click Train Rates.
Service Rules: Click the Rules tab, the Service Rules link, and click Edit in the Travel column for each group to edit.
Travel Policy: Click the Services tab and then the Travel Policy link. Important: For Acela to appear you must allow users to book Business Class: Under Travel Policy, click the Policy Sets link, select the policy set to edit, and select the policy name. In the Train Policy section, select Yes for Travelers are permitted to book business class per the example below.
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