You must configure Amtrak in Deem if you want users to be able to book trips with Amtrak.
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Benefits and Need to Know
Amtrak rail travel services are integrated with Deem’s online travel booking process. You can set up spending policies, take advantage of negotiated rates, and guide users to appropriate train options. Reward membership programs/numbers are applied to rail bookings. Tickets can be picked up at a station kiosk or emailed.
Important: Deem does not support multiple rail services under the same Agency Setting, which means you cannot combine Amtrak and VIA Rail under the same configuration.
Important: You will need to open a Deem Support Case for Amtrak configuration if any of the following apply:
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Sabre
Galileo (Apollo)
Worldspan
Amadeus (No passive segment PNR write back; if rail is enabled on an Amadeus site, the reservation is only viewable online and no GDS PNR is created.)
Configuring Deem Settings for Amtrak
To set up Amtrak, from your TMC partner dashboard, take the following steps:
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In the Host Information section, set the Sales Location per the example below. Important: Amtrak services require a US airport code here.
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In the Train Support section, complete the following fields using capital letters for all letter entries:
Channel: Enter the Deem-supplied channel code.
Agent Identifier: Enter the Deem-supplied agent identifier code.
Customer Identifier: Enter the Deem-supplied customer code.
Client ID Number: Enter the number to be used when optional reporting is needed.
Customer DK Number: Enter the number to be used when optional reporting is needed.
In the Amtrak Specific Support section, complete the following fields:
For Add passive train segment to primary GDS?, select either the Yes or No button.
In the box for Message for Train support procedure and phone numbers, enter the message that will display for the user on the purchase page and on confirmation messages. Do not include HTML tags or use travel lingo.
If the train support number for mobile clients is different from other support numbers, enter that mobile support number in the field for Train support phone number for mobile client.
Scroll to the bottom of the page and click the Save button.
Settings on the following tabs are cloned from your template site; you may want to verify settings in the following places these but no additional configuration should be necessary. The links below provide more information on these settings.
Rail PNR Editor Scripts for Deem scripts you can add to your template site and existing sites.
Rail Private Rates:Click the Services tab. Under Private Rates, click Train Rates.
Service Rules: Click the Rules tab, the Service Rules link, and click Edit in the Travel column for each group to edit.
Travel Policy: Click the Services tab and then the Travel Policy link.
Important: For Acela to appear you must allow users to book Business Class: Click the Policy Sets link, select the policy set to edit, and select the policy name. In the Train Policy section, select Yes for Travelers are permitted to book business class per the example below.
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