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It is recommended to establish a process in your mid-office to queue reservation any time a reservation is ticketed, voided, refunded, or canceled, and or train the agent team to queue the reservation to the PNR acquisition queue.
PNR Synchronization set up is not only used to sync offline bookings and changes to Deem. This set up is also used by Pre-Trip Approval and Open Expense.
You to not have to enable PNR Synchronization on every site. A TMC can create a special PNR Synch site. If they have a single PCC, they can use a single PNR Synch queue for all sites and the unique identifier will match the booking to the appropriate traveler on the appropriate site.
If a PNR is not acquired online, check the following:
Is the Sync ID listed in the PNR?
Was reservation queued to the PNR acquisition/sync queue?
If sent to the queue, has it been picked up and processed?
Did the reservation fall to the failure queue?
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From the partner dashboard home page, select the Settings link for the site you want to modify.
From the top menu, select the Services tab.
Select the Travel Agency link in the Travel list.
Select Agency Settings.
Select the name link of an active settings.
Scroll down the the PNR Configuration section within the Agency Configuration Settings section.
Select Add Synchronization Settings.
Select Acquire off-line PNRs.
Note: When synchronizing an offline PNR, the unique identifier is the only element that Deem looks for to synchronize to a traveler's account.Select the appropriate GDS.
Select the TA Group (will not show for Amadeus).
ExternalApollo for Apollo
ExternalGalileo for Galileo
ExternalSabreNew for Sabre
ExternalWorldspan for Worldspan
Enter the pseudo city from which PNRs are to be acquired.
Enter the first queue to use for offline PNRs.
Enter the pseudo-city code to use for processing if different from acquisition pseudo-city.
Enter the first and second queue to use for offline PNR processing.
Enter the pseudo city for the queue where PNRs that fail acquisition should be placed, if different from the acquisition PCC.
Enter the queue number for failed acquisition PNRs.
Important: It is the agency’s responsibility to monitor failed acquisitions. If there is no failure queue configured, the PNR is removed from the queue. If a failure queue is configured, the PNR will be placed in that queue, but no documentation is added.The owner identification method is set during implementation and there is no need to change it. It is best practice to use a Unique Identifier. Depending on which method is selected, you can add prefatory remarks.
Deem scripts run every hour on the half hour. If scripts are to run more or less frequently, or at a different time, configure the interval.
Note: We recommend setting the interval to no more than every 5-15 minutes.Save your changes.
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