Page Comparison

Accessing Agency Settings

Agency Setting configurations will clone over to your template site.

• Click on Services tab

• Click on Travel Agency

• Click on Agency Settings

• Click on current Agency Setting

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• Sales Location: If a US airport code is entered, then it is US’s Amtrak train service that will be offered

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Note: Please open Deem Support Case if this is the first time setting up Rail Services. As Deem will need to obtain the following information from SilverRail.

• You can have one SilverRail contract for your entire Agency to apply to your client sites if the client is not booking rail with a Corporate Site Card.

• If Client will use a Corporate Site card for rail services you will need to open a Deem Support Case.  Deem will need to notify Silverrail and they will provide Identifiers listed below. 

• Channel: 

  • Enter the Deem-supplied Channel code (all capital letters). 

    • Contact your Deem representative if you did not receive this code

• Agency Identifier:

  • Enter the Deem-supplied Agency Identifier (all capital letters). 

    • Contact your Deem representative if you did not receive this identifier.

• Customer Identifier:

  • Enter the Deem-supplied Customer Identifier (all capital letters)

    • Contact your Deem representative if you did not receive this identifier, which defines a specific customer and is created during implementation. The field is used for reporting only.

• Agency Identifier:

  • Enter the Deem-supplied Customer Identifier (all capital letters)

    • Contact your Deem representative if you did not receive this identifier, which defines a specific customer and is created during implementation

• Customer Identifier:

  • Enter the Deem-supplied Customer Identifier (all capital letters)

  • Contact your Deem representative if you did not receive this identifier, which defines a specific customer and is created during implementation

• Client ID Number:

  • Enter the number to be used when optional reporting is required

• Customer DK Number:

  • Enter the number to be used when optional reporting is needed

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Amtrak Specific Support: Follow these steps:

• Add passive train segment to primary GDS?:

  • Select Yes or No

    • A passive segment is a set of trip information entered into the GDS that does not cause a ticket to be issued by the GDS. For example, a traveler may be taking a train between cities, and although you do not use the GDS to issue the train ticket, you may want all of the trip information to be in one place for the traveler's benefit, and so that agents can generate itineraries or make notes. 

      • By default, no information is saved in the GDS unless you select Yes. 

        • See below for examples of passive segments

• Message for Train support procedure and phone numbers: 

  • Enter the message to appear to the traveler on the purchase page and on confirmation messages.

    • Note: Do not include HTML tags or travel lingo

• Train support phone number for mobile client:

  • Enter the phone number to appear in the mobile client if the number is different from other support numbers

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• Scroll to the bottom and click Save

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Breakdown

Steps to Configure

Please take the following steps if your client or TMC has a private rate with Amtrak

• Click on Service Tab

• Click on Private Rates

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• Click on Train Rates

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• Click on Add a New Train Private Rate

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• Check box to the left of Activate this private rate

• Private Rate Name: Enter Name

  • Example: Amtrak Private Rate

• Enter the effective date range for this rate record: Not required, you can leave blank unless your client has a specific start and end date for their private rate.

• Select a train carrier: Select Amtrak from dropdown menu

• Discount Code: Enter Customer or TMC Amtrak Discount Code

• Click Save

• Click on Back to Private Rates:

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• Click on Train Rates Sets

• Click on Add A New Train Private Rate Set

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• Private Rate Set Name: Enter Name of Rate

  • Example: Amtrak Private Rate

• Click Add Rates

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• Click on radio button to the left of the rate you would like to add to the set

• Click Ok

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• Click Save

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• Update in Travel Service Rules

Commit Changes and Test

Be sure to commit all changes you have completed during this configuration.

• Click Changes not applied in the upper right hand corner

• Click on Commit

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• Success message will be displayed

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• Now Test to ensure you are seeing rail bookings and that they are being processed properly.  Ensure you are booking refundable rates, if you intend to complete a test booking.