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nameTest Booking Best Practices Practice and Deem Billing.pdf

To download above documents:

...

Testing is an integral part of configuring a site. Make sure to test not only after you complete your site configuration, but anytime you make changes to your site or sites.

Table of Contents
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Fees

Task

Process / Helpful Hint

Transactions which will not incur Deem transaction fee

  • William Never

  • Vernon Bear

  • Bookings with @deem.com email address are not billed

    • Best practice is to also add a notation in the booking that it is a test booking.

What fees Deem is not responsible for

  • Deem is not responsible for fees incurred by other vendors (Air, Rail, Hotel or Car vendors etc.)

    • When booking within Deem including when conducting test Bookings, you are booking live inventory.  Therefore please insure you are following vendor cancellation policies

Test booking - Best Practices

Task

Process / Helpful Hint

Air

  • Book at least a month or more in advance

  • Do not book around holidays

  • Book fully refundable fares if at all possible

  • Try and book carrier/carriers who will not charge debit memos for test bookings

    • You may want to check with your Ops Manager, they may have a list of carriers

  • Preferred vendors enabled

    • Validate preferred vendor markers are present

  • Negotiated Rates enabled

    • Validate rates are present and valid

  • Book out of policy

Insure

    • Ensure site is triggering properly

Insure

    • Ensure compliance codes are writing properly to PNR

Hotel

  • Book at least a month or more in advance

  • Do not book around holidays

  • Book cancellable room rates

  • Validate you are within the

hotels

  • hotel’s cancellation policy

  • Preferred vendors enabled

    • Validate preferred vendor markers are present

  • Negotiated Rates enabled

    • Validate negotiated are present and valid

  • Blocking non-refundable rates?

    • If suppressing non-refundable rates, validate they are not showing

  • Enable GOV rates?

    • Validate GOV rates are present if enabled

  • Book out of policy

Insure

    • Ensure site is triggering properly

Insure

    • Ensure compliance codes are writing properly to PNR

Car

  • Book at least a month or more in advance

  • Do not book around holidays

  • Preferred vendors enabled

    • Validate preferred vendor markers are present

  • Book out of policy

Insure

    • Ensure site is triggering properly

Insure

    • Ensure compliance codes are writing properly to PNR

  • Confirm negotiated contracts are written to PNR, such as CD Number

Rail

  • Book at least a month or more in advance

  • Do not book around holidays

  • Book fully refundable fares if at all possible

Miscellaneous

  • Reporting fields

    • Profile fields - writing to PNR

    • Trip / Purchase Page - writing to PNR

  • Correct Company profile moving into PNR

  • Dynamic Site Messaging (DSM) - Showing as expected

  • Pre-Trip Approval (PTA) - If enabled

Insure

    • Ensure triggering properly for all PTA policies 

  • Virtual Pay (V-Pay) - If enabled

Insure

    • Ensure triggering properly

  • Payment

    • Payment field is writing to PNR

      • Note: If using a site card, you may not need to write through the profile mapping, as it may move over from the company profile within the GDS.

        • If this is the case, you may want to suppress the payment lines from writing in the PNR mapping. 

          • Hint: You can suppress individual lines from writing to the PNR by changing the GDS. Example, if you are writing to Sabre,

move

          • disable the line by un-checking Sabre and check Apollo.