Southwest Direct Access (SDA) requires a separate agreement with Southwest to be in place before configuration can take place.
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Does the service support schedule-based search?
Yes, schedule results will be requested through SDA and presented inline with other airlines.
Does the system still use the Global Distribution System (GDS), such as Sabre, to access fares and schedules?
No, all low fare and schedule search results come through SDA.
Is all fare data stored for customers?
Yes – all fare information is stored.
Purchase and Hold
Are travelers allowed to hold trips?
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No, once the trip has commenced the traveler must contact Southwest directly at 1-800-I-FLY-SWA (1- 800-435-9792) to cancel the return flight.
Will travelers be able to cancel their flight after they have checked in?
No, once the traveler has checked in, they must contact Southwest directly at 1-800-I-FLY-SWA (1- 800-435-9792) to cancel the flight.
Unused Tickets
Does the service support the exchanging of unused funds (unused tickets)?
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