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k. Single Sign On Assistance
l. Ghost User
m. Other
If you selected Decommission, you will need to fill in the additional Decommission fields.
a. Decommission Reason
b. Decommission - Where did the customer move to
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f. specific search info
g. error/issue
h. city pairs, dates, specific times used, class/fare type (air), reference point used (hotel)
i. if this concerns a booked reservation, please also include the Deem Trip ID, process ID or date of travel.
Enter the specific steps to reproduce the issue in the Steps to Reproduce Error field.
Click the Save button at the bottom to submit the case.
A preview of the case that you created will be displayed. You can additional comments and Files at the bottom of the page.
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