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Logging Into the Support Portal

Note: If your organization doesn't have Support Portal usernames and passwords, contact your Deem account representative.

Use the Support Portal to log a case (submit issues and requests). Log into the Support Portal (https://deem.force.com/support/s/login) with your Support Portal username and password provided by Deem.

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• The Case Owner, Contact Name, Cast Number and Case Record Type fields are pre-populated with the information associated with your profile:

• Leave the Statusfield set to New

• Enter the your Internal Ticket number if you wish to track that in the Case.

• Select the Priority of the Case you are creating

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d. Not reporting an issue, asking for general assistance (question, configuration, etc.)

• Select a reason from the Case Reason dropdown menu as follows:

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b. Decommission - Where did the customer move to 

• Enter your name in the Ticket Submitted By field.

• Enter the Case Subject that provides a summary of what you are experiencing in the Subjectfield.

• Enter a description in the Case Description field, and include the following:

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• To view cases, you can use the drop-down on the rightleft-hand side, to choose the status of your desired case. You can also Pin the view that you prefer to use.

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• You can also use the Search this lis listfield to search for a keyword of your desired case.

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• Click the Case Number, to view the details of the case, add comments, or files.

• Use the Related tab, to view comments, emails, history and files:

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