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Car Service can be added to the existing itinerary from the Reservations page or the Trip Details page. All Car Service segments will be added to the PNR.
Please Note: This option will be displayed either immediately or 5 hours after the trip is booked. It is a site configuration in zookeeper.
There are 2 ways to add Car Service to an existing reservation, follow these steps:
Reservation Page
Click the Reservation tab
Open the reservation and click the Add Services link
Click the + Add Car Service from the dropdown list
View Details Page
From the Reservation page, click the View Details link
On the Trip Details page, scroll to the bottom of the page and click the +Add Car Service link
You will be presented with the Traveler Itinerary where you can scroll down to the bottom of the page and Click +Add Car Service to book multiple segments of Car Service.
Adding Car Service from home to airport
First Car Service segment has all information available in the PNR
Drop off location
Flight information
Pickup date
Traveler needs to enter the pickup location
When pickup location is entered, pickup time is pre-calculated
Adding Car Service from destination airport to hotel
All the needed information is automatically entered for the ride from the airport to the hotel and from the hotel to the airport
Destination airport
Flight information
Hotel address
Pickup date and time based on arrival information in the PNR
For the last leg of travel from home airport to home / office travel, traveler needs to enter the drop off address only
Traveler can add an ad hoc Car Service segment where they would enter custom pickup and drop off information as well
Adding other Car Service segments
All needed information is automatically entered for the ride from airport to hotel and from hotel to the airport
Destination airport
Flight information
Hotel address
Pickup date and time based on arrival information in the PNR
For the last leg of travel from home airport to home/ office travel has to enter the drop off address only
Traveler can add ad hoc car service segment where they would enter custom pickup and drop off information as well
Search results for all Car Service segments
Traveler needs to select a car for all selected segments. Search Results page for the next segment will be displayed as soon as the traveler selects a car
Trip Review page with the Car Service added
Purchase Trip page itinerary section
Trip Details page
Trip details display Car Service on the same PNR as the rest rest of the travel segments
Confirmation email
Post booking flow
Car Service segment is written into the GDS as an active segment
Agents can update, cancel or book a new reservation for travelers by Sabre Red application
Please Note: There is an existing bug. Travel saves PNR into the travel platform and GDS, but does not transfer it to Saturn. CS agent booking tools cannot read PNRs created by Work Fource.
